Front Office Manager

Front Office Manager – Full-Time Spine Medicine and Surgery of Long Island Locations: Must be willing to cover multiple locations, including Garden City, Ronkonkoma, and Huntington Spine Medicine and Surgery of Long Island is a premier, minimally invasive spinal surgery practice providing world‑class, cutting‑edge spinal care to the Tri‑State area. As we continue to grow throughout Nassau and Suffolk Counties, we are seeking a highly organized, proactive, and experienced Front Desk / Front Office Manager to lead and oversee our medical reception team across multiple locations. Position Overview The Front Desk / Front Office Manager is responsible for supervising and supporting the daily operations of the front desk across all locations. This role ensures a seamless patient experience, maintains high standards of customer service, and drives efficiency, accuracy, and accountability within the reception team. The ideal candidate is a strong leader who thrives in a fast‑paced healthcare environment and can effectively manage staff, workflows, and patient interactions. Key Responsibilities Oversee daily front desk operations across multiple locations, ensuring consistency and efficiency Supervise, train, and support Medical Receptionists; provide ongoing coaching and performance feedback Create and manage staff schedules to ensure adequate coverage across all offices Ensure a high standard of patient experience from check‑in to check‑out Monitor and improve front desk workflows, patient intake processes, and overall efficiency Serve as the primary point of escalation for patient concerns or front desk issues Ensure accuracy of patient registration, insurance verification, and EHR data entry Collaborate with billing, clinical, and administrative teams to resolve issues and improve operations Audit front desk processes, including co‑pay collection, documentation, and compliance with policies Assist with onboarding and training of new front desk staff Maintain a professional, positive, and team‑oriented work environment Qualifications High School Diploma or GED required; Associate’s or Bachelor’s degree preferred 4+ years of experience in a medical front desk or healthcare administrative role Prior supervisory or leadership experience strongly preferred Strong knowledge of medical office workflows, insurance verification, and patient intake processes Excellent communication, leadership, and interpersonal skills Highly organized with strong attention to detail and problem‑solving abilities Ability to multitask and manage competing priorities in a fast‑paced environment Proficiency in EHR systems and Microsoft Office/Google Suite Bilingual skills preferred depending on location Job Details Hours: 9:00 AM – 5:00 PM (Full-Time) Travel: Required between multiple office locations Remote Work: Not available Benefits: Eligibility after a waiting period may apply Our Workplace Culture Detail‑Oriented: Focused on quality and precision Outcome‑Driven: High-performance and results‑focused People‑Centered: Supportive and fairness‑driven Team‑Oriented: Collaborative and cooperative environment #J-18808-Ljbffr