Assistant Vice President, Project Manager - Infrastructure and Service Management BAU

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A leading organisation in London is seeking an Assistant Vice President Project Manager to join their Technology division, focusing on Business as Usual Change Management within Infrastructure and Service Management. This role offers you the opportunity to deliver impactful projects that enhance productivity, efficiency, and cost optimisation across critical technology operations. You will be at the heart of service improvement initiatives, collaborating with Product Owners, Team Leaders, and Optimisation Managers to drive meaningful change. The environment is highly supportive, with a strong emphasis on teamwork, knowledge sharing, and professional development. Flexible working opportunities are available, ensuring you can balance your personal commitments while advancing your career. If you are passionate about delivering high-quality projects in a regulated environment and thrive in a collaborative setting where your expertise is valued, this position provides an excellent platform for growth and recognition.

• You will play a pivotal role in delivering Business as Usual Change Management projects that directly impact the organisation’s infrastructure and service management departments, enhancing operational efficiency and driving cost optimisation.


• The organisation offers flexible working arrangements and generous pension contributions, creating a supportive environment where your professional development is encouraged through ongoing training opportunities.


• You will collaborate with knowledgeable teams across technology, procurement, finance, and business services, building strong relationships and contributing to a culture of inclusive growth leadership.

What you'll do:

As an Assistant Vice President Project Manager Infrastructure and Service Management, you will be responsible for delivering a series of Business as Usual Change Management projects designed to enhance services across the technology landscape. Your day-to-day activities will involve collaborating with various department leaders to plan, direct, govern, and deliver maintenance service improvement initiatives. You will manage workload pipelines to predict future demands while providing transparency around internal workloads. By scoping requirements with technical experts and product owners, you will ensure that each project adheres to its defined scope and timeline. Your analytical skills will be crucial in forming recommendations based on business rationale, capturing strategic imperatives that align with departmental objectives. You will coordinate resources efficiently by structuring project plans with clear milestones for reporting purposes. Throughout the project lifecycle, you will engage stakeholders using robust governance frameworks while overseeing supplier onboarding management, third-party risk management, compliance processes, contract administration, NDA management, SOW oversight with procurement/legal teams, vendor risk management activities, risk assessment/mitigation strategies within BAU environments, adherence to IT Risk Control standards/procedures/security/compliance protocols. You will also provide executive summaries when requested by senior management or executive forums.

• Work closely with Team Leaders to identify opportunities for enhancing product functionalities, improving service quality, and mitigating risk while maintaining financial boundaries.


• Collaborate with the BAU Change Management Lead to build and maintain a workload pipeline that predicts future demands, activity levels, and performance metrics.


• Provide visibility into internal workloads by managing both planned and unplanned activities to ensure effective pipeline management across the department.


• Coordinate with Department Service Owners to ensure proposed schedules of work are realistic given available capacity, articulating any challenges to delivery timelines.


• Scope requirements alongside Infrastructure Architects and Product Owners to understand solutions and create baseline plans for project delivery.


• Carry out detailed analysis to form clear recommendations and proposals based on sound business rationale, capturing strategic imperatives and benefits of each project.


• Plan individual project delivery for both technical and non-technical initiatives, ensuring all programmes are aligned with agreed timelines and budgets.


• Work closely with the Departments Optimisation Manager to assess pricing mechanisms and costs that support programme planning and delivery feasibility.


• Organise staff resources effectively by structuring project plans with meaningful milestones that feed into regular project reporting cycles.


• Engage stakeholders throughout the project lifecycle by establishing effective governance frameworks using established guidelines.

What you bring:

Your proven experience in delivering complex infrastructure or service operations projects within strict timelines and budgets will be invaluable in this Assistant Vice President Project Manager Infrastructure and Service Management role. You bring deep expertise in managing technology product lifecycles using both waterfall and agile approaches. Your ability to coordinate change management efforts across diverse teams ensures seamless integration of new solutions into existing environments. With strong stakeholder engagement skills—including budgeting resource risk management team leadership service transition operational readiness—you consistently drive successful outcomes. Your proficiency in budget forecasting cost agreement commitment integration enables you to align financial objectives with departmental goals. Reviewing delivery resources for timely attestation of project doability is second nature; you confirm capacity availability across product teams before proceeding. As a subject matter expert in delivery management you oversee multiple unrelated projects resolve conflicts mitigate risks advise on change-related decisions design governance frameworks deliver regular reports challenge RAID logs create portfolio-level items maintain documentation consistency close projects cleanly accept risks adhere strictly to budgets. Prior experience within global banks or financial institutions further enhances your suitability for this role. Your educational background includes degree-level studies supported by relevant certifications such as Prince2 APMP PMI Six Sigma or similar.

• Proven track record of delivering infrastructure or service operations projects within timeframes and budget constraints in a corporate environment.


• Demonstrated experience managing technology product lifecycle management projects from inception through completion using both waterfall and agile methodologies.


• Extensive background coordinating change management initiatives within infrastructure/service operations environments alongside wider technology application teams.


• Strong stakeholder engagement skills including budgeting/resource risk management/team leadership/service transition/operational readiness.


• Expertise in budget management involving accurate forecasting/cost agreement across stakeholders/commitment integration into departmental business plans.


• Ability to review delivery resources for timely attestation of project doability by confirming required capacity availability across product teams.


• Subject matter expertise in delivery management overseeing multiple unrelated projects/work commitments/resolving conflict/delays/mitigating change risk/advising business decisions related to change.


• Governance design/delivery proficiency including regular relevant reporting/senior management/executive forum updates/RAID log reviews/challenges/portfolio-level RAID item creation/documentation consistency/project artefact maintenance/ease of reference/project closure procedures/risk acceptance/budget adherence.


• Prior experience delivering infrastructure/service operations in global banks or financial institutions (desirable).


• Degree level education plus relevant qualifications/accreditations such as Prince2/APMP/PMI/Six Sigma or equivalent.

What sets this company apart:

This organisation stands out for its commitment to fostering an inclusive workplace where collaboration is at the core of every initiative. Employees benefit from flexible working opportunities that allow them to balance professional responsibilities with personal commitments—ensuring wellbeing remains a priority. Generous pension contributions reflect the company’s dedication to long-term financial security for its staff members. Training opportunities abound; whether you’re looking to deepen your technical expertise or broaden your understanding of industry best practices there’s ample support for continuous learning. The leadership team is known for its supportive approach—encouraging growth leadership through mentorship networking knowledge sharing—and creating an environment where everyone feels valued regardless of their background or experience level. Working here means joining a network of dependable professionals who share a passion for excellence innovation inclusivity mutual respect—and who are committed not only to achieving organisational goals but also supporting one another along the way.

What's next:

If you are ready to make a meaningful impact within a collaborative technology environment while advancing your career as an Assistant Vice President Project Manager Infrastructure and Service Management apply now!

Apply today by clicking on the link provided.

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.