Senior Director Benefits Ops

Schaumburg, ILDescriptionPaylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! In-Office: This is a 100% in-office role based at our Schaumburg, IL, Merdian, ID, or Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.Position OverviewThe Senior Director Benefits Ops leads the Benefits Service, EDI and Implementation functional areas and the Benefits Directors accountable for those teams. This leader drives the strategy and its execution, ensures client perspectives are understood and addressed by business leaders, and is accountable for team performance, on-time implementations, retention and customer satisfaction. They create scalability in our delivery model, implement process improvement and change strategies, and identify expansion opportunities in a growth environment. This position will be measured by retention, profitability and customer satisfaction.Primary ResponsibilitiesThe below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Lead the team to achieve high quality of service across the department, meeting agreed upon deliverables and ensuring key operational performance metrics are met.Set the vision and culture for continuous process and quality improvement for both our employee and client experiences.Develop, evaluate, and implement strategies to gather and respond to client feedback, and work with cross-functional teams to align client interests with business objectives.improvements in efficiency, decision quality, and client experience. tion of AI capabilities into core business processes, championing change management, and ensure measurable improvements in efficiency, decision quality, and client experience.Provide direction for a more strategically oriented client experience, including streamlining points of interaction between the client and the company and simplifying processes.Develop and present to key internal stakeholders on service, implementation, retention and metrics showing the overall health of client and employee satisfaction and engagement.Determine organizational structure and development needs for the business. Create workforce forecasting and plans to ensure staffing for the function as well as the appropriate training plan and career-path development for our evolving business needs.Collaborate with nearshore site leadership to address staffing needs, operational performance, employee engagement, and process consistency across nearshore teams.Accountable for fostering and promoting a strategic and effective partnership with key partners throughout the business, including Sales, Product, Vendor-partners, Service and Implementation.Lead, coach, motivate and develop management staff. Responsible for one-on-one meetings, performance appraisals, growth opportunities and attracting new talent.Work with Benefits directors and managers to maintain consistent model designs and processes and to drive change and improvement agendas across the function.Drive the Voice of the Client with Product to influence the design and implementation of new product functionality and additional service offerings.Handle escalations that require senior management intervention to remedy any service or implementation failures.Ensure all internal audit and compliance requirements are met, including benefits-specific regulatory and carrier requirements. Oversee leaders who serve as point people for internal audit and compliance requests.Improve client loyalty as measured through NPS surveys and client retention.Responsible for the ongoing communication and engagement of the Benefits teams to ensure employee understanding and engagement. Presents, along with the management team, new policies and initiatives to the team.Prepare and report on annual budget (headcount plan, productivity goals and capital expenditures). Manage expenses to the established budget/plan.Partner with leaders and L&D to develop appropriate training that will successfully onboard employees, offer continuous development, and maximize effectiveness of the operation.Education and ExperienceBachelor’s degree is required.Minimum 10-15 years of progressive senior leadership experience, primarily in a leader of leader capacity (ideally in a payroll, benefits administration or B2B SaaS service environment).Ownership of a book of business and P&L responsibility.Proven leadership competencies running multi-site service, implementation or operations teams.Experience in a large scale, margin focused, fast-paced B2B SaaS business.Data-driven decision making and financial acumen; experience using reporting and metrics to drive performance (monthly/quarterly KPIs).Strong judgment with the proven ability to balance growth, retention and profitability business goals against operational constraints and risk.Demonstrated strong ability to source talent, train and develop leaders.Proven experience leading through significant growth.Demonstrated ability to adapt, drive and lead through change.Experience driving cross-functional process improvement initiatives.Demonstrated ability to manage multiple resources across multiple locations who are working on complex projects and tasks simultaneously.Demonstrated ability to interact with and influence C-level executives, internally and externally.Ability to build strong and effective relationships which introduce win-win solutions across departments and with clients.Strong collaborative, negotiating, influencing, leadership and decision-making skills.Excellent verbal and written communication skills; highly complex problem-solving ability.Experience with analysis and project life cycle methodologies.Broad knowledge of Benefits administration, Payroll/HRIS/Time and Attendance or otherB2B applications preferred.In-office role with up to 50% travel.Physical RequirementsAbility to sit for extended periods (typically 7–8 hours/day).Proficiency in operating computer and phone systems, including simultaneous use of multiple software programs.Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact View email address on click.appcast.io. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.The base pay range for this position is $175K - $250K /yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via Your personal data will be processed for recruitment purposes in accordance with our Notice of Privacy Practices for Job Applicants and applicable data protection laws.