Recovery Services Specialist II

Date Prepared: April 2026

HSN Recovery Specialist II


Program(s): Recovery Navigation Program


Department: Housing Safety Net


Pay Rate: $26.45 - $27.50 plus language differential (if applicable)


Hours: 40 hours per week, non-exempt


At Impact NW we are a nonprofit with a mission to prevent homelessness, because we believe in the fundamental right to: beautiful life, stability and peace. More importantly, it also means a life filled with opportunity and community support, especially for Indigenous, Black, Brown, Melanated, Immigrant, and Asian people.

What we seek is for you to share your skill sets - especially if you:

*Put people first

*See the beauty in people

*Promote peace

*Find a way

We believe that with our mission and values as our north star, we can move toward our vision of a future where housing is a human right. If this resonates with you, we'd love to have your purpose and passion on our team at Impact NW.

BENEFITS SUMMARY:

At Impact NW, we care deeply about the well-being of our team and strive to support a healthy balance between work and life. Our comprehensive benefits package includes:

• Generous Paid Time Off (PTO) and additional Self-Care Leave to help you recharge and take care of yourself.

• Employer-paid health insurance for employees, plus a Health Reimbursement Arrangement (HRA) with an employer contribution to help cover out-of-pocket medical expenses.

• Long-Term Disability Insurance fully paid by Impact NW.

• Employee Assistance Program (EAP) offering free and confidential support for mental health, finances, and more.

• 401(k) Retirement Plan with an employer matching contribution to help you plan for the future.

• A positive, inclusive, and mission-driven work culture where every team member is valued and supported.

We believe that taking care of our people helps us take care of our community.

JOB SUMMARY: Recovery Services Specialist II supports the implementation of agency programs that assist individuals and families in accessing alcohol and drug treatment and recovery services. These programs are designed to help clients secure and/or maintain housing while actively engaging in recovery, with an emphasis on intensive peer mentoring and skill building support.


Primary responsibilities include providing direct case management and peer support to clients enrolled in the Recovery Navigation Program, as well as processing client requests for assistance through the Client Emergency Basic Needs (CEBN) Program in Multnomah County.


The Recovery Services Specialist II functions as an independent case manager, responsible for conducting screenings, intakes, and assessments, and delivering ongoing supportive services tailored to client needs. This role maintains working knowledge of program guidelines and funder requirements and ensures services are delivered in accordance with agency standards and timelines. The primary work location for this position is Portland, Oregon.


JOB RESPONSIBILITIES:

• Maintain a working knowledge of program requirements, including eligibility criteria, enrollment standards, documentation expectations, and funder definitions.

• Conduct screening, intake, and referral of internal and external requests for service.

• Work closely with CEBN providers to ensure proper utilization of CEBN funds, deliver training, and process provider requests effectively.

• Provide progressive, person-centered, trauma-informed, and strengths-based engagement and assessment, utilizing peer support and mentoring techniques to promote sustained recovery and encourage the development of strong, community-based support systems.

• Develop and maintain client relationships that promote independence, stability, and self-determination.

• Coordinate multi-disciplinary service providers (e.g., healthcare, mental health, addictions, employment, and social services) to ensure comprehensive support.

• Provide education regarding public benefits (WIC, Medicaid, TANF, SNAP, veteran-specific benefits, SSD, SSI, Medicare, etc.) while ensuring participant choice and autonomy in selecting service providers.

• Maintain up-to-date knowledge of community resources related to housing, mental health, addiction recovery, disability services, and income support.

• Research and compile data on new resources; update current resource information regularly and distribute to participants and staff as appropriate.

• Meet client service standards set forth by HSN Department Leadership regarding quantity, type, and quality of services delivered.

• Ensure timely, accurate, and complete documentation of all client interactions in HMIS and agency/funder data systems.

• Maintain compliance with program policies, departmental tools, agency procedures, and funder requirements.

• Ensure and document participant progress and required documentation for enrollment, service provision, and program exits is completed within established timelines.

• Prepare documentation and files in accordance with agency standards and in preparation for internal or external review.

• Effectively communicate agency policy, mission, and values to participants, landlords, collaborating organizations, and community members.

• Meet face to face with walk-ins and respond to calls and emails from individuals seeking information and housing resources, in alignment with Worker of the Day responsibilities.

• Actively participate in team meetings, case consultations, and agency training.

• Accept other work assignments as assigned by HSN Department Leadership.

• Maintain weekly contact with clients including tracking and documentation of the services rendered.
• Complete mandatory monthly in person meetings with clients.

SUPERVISION: Reports to Housing and Stability Services Supervisor

REQUIREMENTS & QUALIFICATIONS:

• CACD certification required.
• CRM certification preferred.
• Minimum of 1-3 years of experience in human services, preferably in social work, recovery or related field, or lived experience.
• Case management, preferably working with individuals and families experiencing poverty and homelessness.

• Bachelor's degree in social work or related field preferred; equivalent professional or lived experience may be substituted for education requirements.

• Experience working with individuals who identify as having mental health conditions, substance use disorders, disabilities, or other long-term barriers to stability.

• Demonstrated ability to effectively work within a strength-based, client-centered, Housing First service delivery model.

• Ability to independently manage a caseload and prioritize multiple and varied tasks while meeting deadlines.

• Working knowledge of program eligibility requirements, documentation standards, and funder guidelines.

• Commitment to learning program compliance standards and maintaining accurate, timely documentation.

• Strong organizational skills and attention to detail.

• Ability to communicate effectively, both orally and in writing.

• Sensitivity and ability to relate to individuals from diverse cultures, backgrounds, and lived experiences.

• Ability and willingness to work collaboratively as part of a team and support the agency's mission.

• Good working knowledge of Microsoft Office and Google Workspace computer programs.

• Ability to travel efficiently in urban and rural areas and between multiple counties.

• Personal transportation and a valid driver's license with acceptable driving history.

• Bilingual preferred but not required.

JOB CONDITIONS:

• Frequent repetitive motion, prolonged periods of sitting, and extensive visual focus.
• Flexible work schedule after completing 90 days of training. Hybrid work environment with potential for increased in-office presence as needed.
• Significant travel is required within the Portland Metro area.

• Occasional early morning, evening, and weekend meetings.

• Possible exposure to individuals who may be angry or distressed.