Senior Logistics & Fulfillment Manager

Role Description

In this newly created position at a high-growth company, you’ll take the lead in building and scaling logistics and fulfillment during the next phase of growth.

The Senior Logistics & Fulfillment Manager is a senior role reporting to the COO and overseeing logistics, inventory, and fulfillment operations. As a newly created role, you'll step in ready to address growth-related challenges while strengthening the systems, processes, and team that support the company's expanding operations. You'll improve processes and systems, and manage and evolve our 3PL relationships. This role is ideal for someone who enjoys solving complex problems, optimizing workflows, and rolling up their sleeves to drive results. You'll leverage the people, processes, and systems currently in place while building a scalable, high-performing logistics and fulfillment function. Simultaneously, you'll dig into big-picture goals for how to scale our logistics, inventory, and fulfillment team into a high-performing unit. You'll be accountable for key operational metrics including order accuracy across D2C and B2B channels, inventory accuracy, cost per unit shipped, on-time delivery rates, 3PL partner performance (timeliness, accuracy, responsiveness), and overall customer satisfaction related to fulfillment.

• Lead and develop a team of two direct reports (Inventory & Fulfillment Coordinator and Logistics Manager), providing support and backup coverage when needed
• Manage relationships with two 3PL partners, holding them accountable to performance, service levels, and operational standards
• Review OTIF scorecards for 3PL partners and investigate root causes of issues
• Establish and monitor order accuracy targets across both D2C and B2B channels
• Oversee inventory movement processes to ensure accuracy, efficiency, and alignment with demand
• Track, analyze, and report on key operational KPIs including order accuracy, inventory accuracy, cost per unit shipped, on-time delivery rates, and 3PL performance
• Troubleshoot system and operational issues impacting fulfillment and logistics workflows
• Monitor D2C fulfillment performance and closely manage Walmart outbound operations, including oversight of the fix-it portal
• Optimize shipping methods and costs by auditing freight charges, reviewing carrier bills, and identifying savings opportunities
• Manage claims, damaged shipments, and reverse logistics processes to minimize loss and improve customer outcomes
• Lead process improvement initiatives to improve on-time delivery, reduce shipping damage and errors, and quickly identify and resolve operational issues
• Analyze operational trends and performance data to uncover improvement opportunities and operational risks
• Provide data-driven insights and recommendations to leadership to support operational and strategic decisions
• Streamline workflows to eliminate bottlenecks and support scalable growth
• Create, document, and maintain standard operating procedures (SOPs) for logistics, inventory, and fulfillment processes

Qualifications

• Experience managing and evaluating 3PL partners, with a track record of holding providers accountable to performance, accuracy, and service standards
• CPG industry experience with an understanding of lot tracking, compliance requirements, inventory velocity, and the operational nuances of consumer packaged goods
• Proven ability to scale logistics, inventory, and fulfillment operations in a high-growth environment
• Direct experience with retailers like Target, Walmart and Costco
• Hands-on problem solver who proactively tackles challenges and drives solutions
• Comfortable operating both strategically (improving systems and processes) and tactically (diving into details when needed)
• Thoughtful leader who leads by example, communicates effectively across teams and external partners, and operates well in fast-paced, ambiguous environments
• Self-starter who can quickly ramp up, identify priorities, and drive progress independently
• Data-driven decision maker who uses metrics and analysis to guide operational improvements
• Experience with inventory management systems (Cin7 experience a plus)
• Working knowledge of EDI and experience coordinating with EDI providers
• Familiarity with TMS, WMS, and 3PL management portals
• Strong Excel and data analysis skills, including building dashboards and identifying operational trends
• Quick learner with the ability to rapidly master new systems and tools
• Willingness to travel occasionally to 3PL and co-packer facilities

Benefits

• $110,000 - $140,000 salary
• 100% paid Health insurance premiums for employees
• Vision & Dental coverage
• 401(k) plan
• Flexible PTO