Product Development and Support Analyst

Role Description

In this role, you will:

• Problem solve using spreadsheets, databases, statistical software, and other resources to synthesize and analyze data and information.
• Process data for predictive models and visualization.
• Assist in creation of models for analyzing and predicting various risks.
• Validate software output.
• Create materials to answer client questions on an ad-hoc basis.
• Prepare and document project files.
• Assist in R&D and marketing efforts to grow the business.
• Check teammates’ work for technical accuracy.
• Leverage AI-enabled tools (e.g., generative AI, automation platforms) to enhance research, analysis, and workflow efficiency.
• Apply sound judgment when using AI outputs, including validating accuracy, identifying limitations, and ensuring appropriate use.
• Continuously evaluate and refine personal workflows to incorporate emerging tools and best practices.

Qualifications

• Working knowledge of spreadsheet and word processing software.
• Computer and statistical programming experience, SAS, Python, and/or R.
• A college degree in a STEM related discipline such as actuarial science, mathematics, data science, statistics, computer science, or other quantitative field.

Requirements

• Strong technical and analytical skills.
• Strong attention to detail.
• Excellent communication skills, including the ability to express complicated technical concepts verbally and in writing to a variety of audiences.
• Curious; Not judgemental.
• Adaptable in learning and applying new technologies.

Preferred Qualifications

• 2-5 years of experience in healthcare, predictive modeling, or a related field.
• Curiosity and self-direction.
• Good understanding of statistics.
• Experience with project management.
• Experience with VBA.
• Experience with Power BI.
• Experience with state management and version control tools such as Docker and Git.
• Knowledge of large-scale machine learning tools/platforms such as Databricks.
• Experience with cloud computing.

Benefits

• Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners.
• Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges.
• 401(k) Plan – Includes a company matching program and profit-sharing contributions.
• Discretionary Bonus Program – Recognizing employee contributions.
• Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses.
• Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
• Holidays – A minimum of 10 paid holidays per year.
• Family Building Benefits – Includes adoption and fertility assistance.
• Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria.
• Life Insurance & AD&D – 100% of premiums covered by Milliman.
• Short-Term and Long-Term Disability – Fully paid by Milliman.