Service Coordinator

Service Coordinator

Cleveland, OH (On-site)

Contract-to-Hire

Position Overview

We are seeking Service Coordinators to serve as the primary point of contact for customers regarding their security and alarm systems. This role combines customer support, troubleshooting, and scheduling in a fast-paced, team-oriented environment.

Key Responsibilities

• Handle inbound calls and emails from customers regarding alarm/security systems
• Troubleshoot issues with sensors, panels, batteries, and other equipment
• Walk customers through systems (Honeywell, DMP, Alarm.com, Resideo)
• Place systems on test mode to prevent emergency dispatch during servicing
• Schedule technicians for onsite service when needed
• Manage and prioritize a high-volume ticket queue (~200 open tickets)
• Document all customer interactions and resolutions
• Coordinate with internal teams and technicians to ensure timely service
• Provide accurate information on services, inspections, and upgrades

Qualifications

• 1–5 years of customer service or call center experience
• Strong phone communication and problem-solving skills
• Excellent multitasking ability in a fast-paced environment
• Proficiency with Microsoft Office (Teams, Outlook, Excel)
• High school diploma or equivalent

Preferred:

• Experience in dispatching, technical support, or security/cabling industry
• Familiarity with platforms such as Sedona, WeSuite, DocuSign, or Rapid Response

Ideal Candidate

• Calm and solution-oriented under pressure
• Comfortable following structured troubleshooting processes
• Strong organizational and communication skills
• Background in cable/internet troubleshooting or technical support is a plus

Work Environment

• Fully onsite, collaborative team setting
• Fast-paced, high-volume call and ticket environment
• Supporting both residential and commercial clients

What’s in It for You

• Contract-to-hire opportunity with long-term growth
• Strong promotion-from-within culture with leadership opportunities
• Competitive benefits package, including:
  • Medical, dental, vision
  • 401(k) with contributions
  • PTO and paid leave
  • Life and disability insurance

Additional Details

• Pay: $20–$25/hr
• Start Date: July 13, 2026
• Requirements: BGC & drug screening required

This is a Contract to Hire position based out of Cleveland, OH.

The pay range for this position is $35.00 - $38.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Cleveland,OH.

This position is anticipated to close on Jul 13, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.