Ryder's Customer Engagement Manager

Job Description Location: Hartford, CT Schedule: Monday to Friday, Business Hours Employment Type: Full time, Full Benefits Pay Rate/Salary: $62,000 to $65,000 + commission Why Ryder Ryder is one of North America’s most trusted names in fleet management and supply chain solutions, and the Customer Engagement Manager role puts you at the center of it all. This is a relationship‑first sales position where your success is built on understanding your customers’ businesses deeply, solving real problems, and growing accounts over time. If you are a consultative seller who thrives on autonomy, values long‑term relationships over one‑time transactions, and wants the backing of a Fortune 500 brand, this role was built for you. What You’ll Do As a CEM, you’ll own a portfolio of accounts and serve as the primary point of contact for everything Ryder. Your work spans sales, relationship management, and cross‑functional coordination—no two days look the same. Account Growth and Sales Own and grow a book of business with clear targets for revenue and profitability Develop and execute a sales penetration plan to expand Ryder’s share of wallet within existing accounts Identify and present upsell opportunities across Ryder’s full service portfolio—including Full‑Service Lease, Programmed Maintenance, Lease Financing, and Fleet Management Services Build relationships with all buying influencers within your accounts, not just the primary contact Segment your account base by growth potential, retention priority, and risk—and work each bucket strategically Customer Success and Retention Serve as the go‑to resource for your customers, ensuring contracted services are delivered and expectations are met Conduct regular account reviews and monitor customer satisfaction results Proactively identify and resolve issues before they escalate Educate customers on new services, policy changes, and best practices to help them get the most out of their Ryder relationship Facilitate smooth handoffs as accounts grow into more complex Ryder service tiers Market and Competitive Intelligence Develop a strong working knowledge of your customers’ industries, operations, and goals Stay current on competitive alternatives in the market and use that knowledge to protect and grow your accounts Maintain accurate, up‑to‑date records in Ryder’s CRM What We’re Looking For Bachelor’s degree in business, marketing, transportation, or equivalent experience At least 2 years of customer‑facing sales experience At least 2 years of customer service or account management experience Proven negotiation and consultative selling skills Comfortable with contractual leasing concepts and pricing discussions Strong relationship builder who can engage stakeholders at multiple levels Self‑directed with the ability to manage a portfolio independently What You’ll Gain A defined book of business with real ownership and room to grow it Exposure to Ryder’s full suite of services—giving you broad industry knowledge and strong career mobility The resources of a Fortune 500 company behind every customer conversation A career path that can lead to larger, more complex accounts and senior sales roles Competitive compensation with performance‑based upside Ryder is an Equal Opportunity Employer. #J-18808-Ljbffr Ryder System, Inc.