Sr. Account Manager

Job Description

Job Description

Position Overview
We are looking for an experienced and strategic Senior Account Manager to join our Account
Services team. This senior-level leadership role is ideal for someone with significant past
experience in the inner workings of cross-functional teams and project management, client
communication strategy, and a strong foundation in event workflow. The Senior Account
Manager will own and manage cross-functional players within the organization while
representing the interests and needs of their clients, leading the successful execution of
experiential marketing campaigns from concept to completion. Growing and retaining client
relationships is a vital part of this role, and the Senior Account Manager is expected to work
autonomously with little to no supervision, reporting to the Vice President of the Account
Department.

Key Responsibilities
Cross-Functional Leadership & Mentorship: Lead the planning, coordination, and
execution of experiential marketing campaigns and events. Provide day-to-day guidance to
internal cross-functional teams to ensure project milestones are met for project success.
Client Relations: Lead daily client interactions, meetings, and communications, serving
as the main point of contact for client inquiries, requests, and feedback. Understand
client objectives to deliver tailored marketing solutions, recommendations, and
presentations. Build strong rapport and networking with the client and within the
organization with growth in mind. Regularly report on project status and financials to
clients and agency leadership.
Management Duties: May have direct reports depending on the scope of the work to oversee
and provide day to day leadership, guidance, and support across cross-functional teams.
Delegate performance of managerial support tasks or portions of projects to junior team
members, and be a source of inspiration to junior team members.
Project Management & Reporting: Work cross-functionally to manage project budgets with
production and timelines, ensuring efficient resource allocation and project execution.
Prepare and maintain project status reports and client deliverables.
Live Events & Onsite Operations: Lead in client management and take ownership of
logistic needs, ensuring successful project execution. Anticipate client interactions and
expectations.

Qualifications
Required
Bachelor's degree
Proven professional work experience
Project management experience
Account management experience
Required past event experience
Agency experience
Clerical experience
Strong client communication

Preferred
Production experience
Experiential marketing experience a plus
Cross-functional leadership and mentorship skills

1. Compensation: what is the base salary range for this role, and is there a bonus? 100-120k, end of year review bonus following 1 full year at Gradient.

2. Location: is the role based in New York, Los Angeles or Miami, and is it on site, hybrid or remote? If it is hybrid, how many days a week in the office? Would you consider someone who relocates? Fully remote, but would prefer those in the Tri-State area.

3. Team and reporting: the JD says the role reports to Victoria and may have direct reports. How large is the team, who would they manage, and which clients or accounts would they support first? It is a team of 7, including this position being filled. All positions report to Victoria from a hierarchy perspective but on large projects, Sr. employees can be assigned a Jr. support who they are responsible for managing on that specific project. No designated clients at this time, as the industries vary, but we do work a lot in the beauty space right now.

4. Profile: how many years of experiential or agency account management are you hoping for? 2 years of experiential or agency-specific is preferred in addition to several years of event experience is required. Ideally the candidate has 5 years in this space under their belt. Which matters more, a strong production background or a strong client-facing background? We will not hire someone who doesn't have a balance of both. You must understand how events work and operate from start to finish but be poised and polished enough to lead a team and a client. What would make someone stand out? Extensive hands-on production experience with a client service mindset.

5. The qualifications list "clerical experience." Could you tell me what you mean by that, so I screen for it correctly? Having experience in administrative and record-keeping tasks like data entry, responding to routine account inquiries, and handling correspondence with clients. Sometimes there are great candidates who have lots of production experience but are rough around the edges when it comes to the administrative side of the role that comes with the Account team.

6. Process: who would interview candidates, how many rounds, and what is your target start date? Victoria would interview candidates first, followed by a second cross-functional meeting with someone in another department. The final interview would take place with Colin who is reviewing the candidate from the growth perspective to ensure they are the right fit. Our latest target start date would be November 23, but preferred to be as soon as possible and certainly before December.

7. Are you already speaking with any candidates, or do you have internal candidates I should be aware of? We have posted the role on our company website and do have a few interviews lined up but have just begun this search.