Customer Service Representative

Job Description

Job Description

Customer Service Representative

Salary: $20.93 per hour
Location: Sacramento, CA 95818
Schedule: 9/8/80 schedule: Monday-Thursday 7:30 am - 5:30 pm, and Friday 7:30 am - 4:30 pm, with the office closed every other Friday (80 hours every two weeks)
Start: Immediate openings available
Job Type: Contract

About the Role

ShareSTAFF is hiring Customer Service Representatives for contract assignments at an Office in Sacramento, CA. Customer Service Representatives must maintain a high level of professionalism and present the organization in the best light possible. Responsible for the flow of customer queries and complaints. To do well in this role, incumbent need to be able to remain calm when customers are frustrated and have experience working with computers.

What You'll Do

• Maintaining a positive, empathetic and professional attitude toward customers at all times
• Responding promptly to customer inquiries
• Responsible for maintaining a high level of professionalism with clients and working to
• Establish a positive rapport with every caller/visitor
• Communicating with customers through various channels
• Acknowledging and resolving customer complaints
• Processing work orders, forms, applications, and requests
• Keeping records of customer interactions, transactions, comments and complaints after calls and/or visits
• Communicating and coordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer service process
• Ensure customer satisfaction and provide professional customer support foster ongoing relationships by resolving any issues quickly

What You Bring - Required

• Experience working with customer support
• Excellent verbal and written communication skills
• Exhibit superior customer service skills, communicate well over the phone
• Perform a variety of administrative tasks
• Ability to work closely and well with others in a team environment
• Ability to discern necessary information and assign tasks to crews to be completed
• Knowledge of Microsoft Word and Excel software programs
• Ability to self-manage and prioritize

What You Bring - Preferred

• Ability to stay calm and remain professional and courteous with customers at all times
• Be motivated by being key support to the office
• Display a willingness to help and collaborate with internal and external customers
• Ability to work closely and well with others in a team environment
• Multi-tasking is key to success
• Exceptional tenant relations skill

What We Offer

• Competitive salary range commensurate with experience and credentials
• Comprehensive benefits: medical, dental, vision for eligible employees
• Direct-hire placement with stable, established organization

About ShareSTAFF

ShareSTAFF has been a trusted staffing partner for businesses across California's Central Valley for more than a decade. With offices in Stockton, Tracy, Turlock, Sacramento, and Modesto, we connect experienced professionals with rewarding career opportunities in healthcare, senior living, and professional services. Our Professional Division specializes in direct-hire and contract placements for licensed, credentialed, and leadership roles across the region.

How to Apply

Ready to take the next step in your career? Click "Apply Now" below or contact ShareSTAFF's Professional Division to speak with a recruiter today. All inquiries are confidential.

ShareSTAFF is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions. We comply with the California Fair Chance Act and consider qualified applicants with criminal histories in a manner consistent with the law. ShareSTAFF participates in E-Verify; employment eligibility verification will be required at the time of hire. #lico1 #zr