Customer Service Representative

Our people are the heart of our business. As the world’s largest provider of thermal processing services, Bodycote employs thousands of highly skilled staff around the globe, including some of the best engineers, scientists, and technicians in the industry. Come join our team! Bodycote offers paid holidays and paid time off, as well as 401k match, Medical, Dental, and Vision Plans for employees and families. Candidates must pass a pre‑employment drug screen and basic physical; have the ability to work full‑time, 40+ hours per week. The hours for this position are 7:30am - 4:00pm, Monday through Friday. Due to the nature of our business and a heavy industrial market, Bodycote deems this position to be safety‑sensitive. Summary Based in Vernon, the Customer Service Rep. will perform essential job functions associated reviewing POs, managing shipment issues, maintaining daily job status updates, ensuring specimen quality, and preparing necessary documentation for job execution. Essential Job Functions (Duties and Responsibilities) The primary duties consist of, but are not limited to the following: This position is responsible for the care and treatment of our customer’s inventory and as such will perform duties in a safe and responsible manner to prevent customer loss or damage. Review all incoming purchase orders (POs) for accuracy and completeness. Identify and flag discrepancies, coordinating with internal departments or customers to resolve issues promptly. Investigate and resolve receiving discrepancies related to incoming parts. Correct job travelers and planning documentation when errors are identified. Plan and initiate job folders, ensuring inclusion of all required documentation (technical plans, operation sheets, and related paperwork). Identify and apply expedite fees or premium charges when applicable but not indicated on the PO. Communicate with customers to obtain amended purchase orders when discrepancies or pricing adjustments are required. Ensure job folders are prepared accurately and released to the shop floor in a timely manner to support production schedules. Devise and manage method for reporting and communication “jobs on hold”; making sure to keep all interested parties updated on a daily basis. Maintain information within system to ensure reporting is as accurate as possible. Assist others as directed by Customer Service Manager including being a backup for Shipping/Receiving Clerk(s), as needed, to cover volume of work in certain areas. Follow all written instructions where provided, pack completed parts for shipping and unpack parts for processing. Observe all Environment, Health and Safety Policy requirements. Perform other tasks as assigned or dictated by position. Must have the ability to report for work on time, follow directions, interact effectively with co‑workers, understand and follow rules and procedures, and accept constructive criticism. Must have the ability to multi‑task. Must have ability to build and maintain customer relationships. Must have ability to read, write and communicate the English language. Must demonstrate knowledge of computer applications and basic math. Knowledge and hands‑on experience of computer applications including Microsoft Office and databases is required. Must satisfy ITAR compliance requirements; therefore candidates must be U.S. Citizens or Permanent Resident Card Holder. Physical & Mental Demands Must be able to work in a sitting position for extended periods of time (at desk, while driving, and/or on airplane travel) in an office/industrial environment. Manual dexterity to perform data entry functions. Ability to bend, pull, and reach to perform functions. Ability to lift 25-30 lbs. May be exposed to heat, dust, noise, humidity, fumes, etc. Must have the cognitive and mental capacity to perform essential job functions. Must be able to communicate effectively orally and in writing. Visual acuity to read documents, computer screens, files, etc. Pay & Benefits Information The hourly pay range for this position is $22.00 - $25.00 per hour. Starting pay is determined based on experience, skills, and qualifications. This position is classified as non‑exempt and is eligible for overtime pay in accordance with state and federal law. This role is eligible for additional compensation, including shift differential, etc., if applicable. Benefits include employee and family medical, prescription drug, dental, and vision coverage; company paid life and disability; HSA/FSA options; 401(k) with company match; paid time off and paid holidays; and an Employee Assistance Program. Benefits eligibility begins on day 61 of employment. This position is eligible for a $1,500 sign‑on retention bonus! The statements herein are intended to describe the general nature and levels of the work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, the job description does not constitute a written or implied contract for employment. Bodycote reserves the right to revise or change job duties and responsibilities as the need arises. Bodycote has a longstanding commitment to provide a safe, quality‑oriented, and productive work environment and for these reasons, all applicants in the United States who receive a conditional offer of employment must undergo a drug screen before employment begins. Bodycote is an Equal Opportunity Employer and does not discriminate against current and prospective employees based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age for individuals over forty years of age, military and veteran status, sexual orientation, or any other basis protected by applicable federal, state and local laws. #J-18808-Ljbffr Bodycote plc