Supervisory Benefits Specialist (Division Chief)

Summary

The FRTIB is looking for a highly qualified and motivated individual to serve as a Supervisory Benefits Specialist (Division Chief).

Special selection priority consideration will be given under the Career Transition Assistance program (CTAP) and the Interagency Career Transition Assistance Program (ICTAP) to well-qualified surplus or displaced candidates within the local commuting area.

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Duties

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The major duties of the position are:

• Responsible to manage three quality assurance branches related to Participant and Beneficiary Services, Customer Service, Transaction and Mail Operation.
• Independently manages three oversight branches and programs responsible for ensuring that oversight levels and methodologies align with the Quality Assurance Surveillance Plan and are fully coordinated with the Contracting Officer's Representative and the Program Manager.
• Develops and implements strategies and proposals to identify and address current issues related to Thrift Savings Plan contractor oversight, including the various issues that are involved in administering program operations and policies.
• Develops and establishes position descriptions, work plans and performance standards, and evaluates staff.

Requirements

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Conditions of employment

U.S. citizenship is required.

All qualification requirements must be met by 06/11/2026. Your application package will not be considered if it is missing any of the required documents listed under the "Required Documents" tab. Failure to submit required documentation will impact your eligibility for this position. If you have any concerns or questions regarding required documents, please contact FRTIB Operations (contact information is noted below in this announcement) prior to the closing date of this announcement.

Probationary Period. One-year probationary period may be required.

Supervisory Probationary Period. One-year supervisory probationary period may be required.

Selective Service. If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law.

Background Suitability Investigation. Continued employment is contingent upon satisfactory completion of a background investigation and the granting of a federal suitability or security clearance. If selected, you may be offered tentative employment until the background investigation has been fully adjudicated.

Applicants who have held a General Schedule (GS) position within the last 52 weeks must meet the Time-in-Grade Requirement, which is 52 weeks of federal service at the next lower grade, GS-14.

Qualifications

To qualify for this position, applicants must meet the Specialized Experience as described below. Specialized Experience: Applicants must have at least one year of full-time specialized work experience comparable in scope and responsibility to the next lower level (equivalent to the GS-14) in the federal government. Specialized experience is defined as :

• Setting priorities and advising employees to ensure effective workforce performance and accomplishment of program oversight objectives.
• Developing and maintaining ongoing liaison with contractors and the Agency to monitor performance and ensure contractual requirements are satisfied.

*Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations. Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.Specialized experience must meet 52 weeks equivalent to the next lower grade level. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Education

Education may not be substituted for experience for this series and grade combination.

Additional information

The FRTIB offers wonderful benefits and work/life-balance flexibilities to help empower and reflect respect for our employees. Our comprehensive benefits package includes paid time off*, life insurance, health benefits, and participation in the federal retirement system. We offer, as applicable, flexible work hours, annual and sick leave, transit and childcare subsidies, free and confidential employee assistance and occupational health referral services, free on-site fitness center, and off-site fitness membership reimbursement.

Further benefits and flexibility details are located here: FRTIB Employee Benefits.

The FRTIB offices are conveniently located within a few blocks of the Union Station metro station. In addition, private parking is available in the building at the posted daily and monthly rates.

Relocation expenses are not authorized for this position; however, other recruitment incentives may be authorized.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request an RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.