Receivables Specialist (Student Accounts) (Revised)

Receivables Specialist (Student Accounts) (Revised) Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. Position Title: Receivables Specialist (Student Accounts) (Revised) Position Type: Position Type: Staff Benefits Status: Benefits Status: Benefits Eligible

FLSA:

FLSA: Non-Exempt Hiring Range: Hiring Range: $21.50-$23.94 per hour, plus excellent benefits. Location Tacoma, WA 98447. Department: Department: Business Office Posting Date: Posting Date: 05/27/2026 Closing Date Closing Date When a sufficient number of qualified applicants have been identified. Work Schedule: FT; 40 hours per week. Normal hours of operation, Monday-Friday, 8am-5pm. General Description: The Receivables Specialist is responsible for all collections activity relating to past due and delinquent student accounts, and third party funded loan programs. This includes using all available resources, negotiating payment arrangements, initiating appropriate collection action, utilizing skip-tracing methods and maintaining collection files. This position also assists in the processing of monthly student billing, third party invoicing, refund processing, and other accounts receivable and cashiering duties. Reports to the Director of Financial Operations. Essential Functions and Responsibilities: Student Account Collections and Management Manage, collect, and resolve all matters related to students’ outstanding balances. Contact students via phone, email, and written correspondence. Counsel students on available payment options. Negotiate, establish, monitor, and collect on promissory notes. Ensure timely follow-up for payment or resolution. Utilize skip tracing methods to locate students. Maintain thorough student account documentation to support collection agencies and ensure due diligence. Monitor, place, and remove student account holds in accordance with university policy. Assess monthly interest on all past-due student accounts. Third-Party Collections and Agencies Serve as the main point of contact for the university’s collection agencies. Coordinate collection agency activities, including assigning accounts to agencies, account settlement, and legal review. Ensure timely posting of collection agency payments and account adjustments. Manage and monitor accounts in bankruptcy, including in-house accounts. Monitor agency inventories for activity and potential reassignment. Payment Plans and Billing Operations Manage all areas pertaining to the third-party payment plan provider. Apply payment plans to student accounts. Monitor past-due payment plans. Contact students regarding NSF payments and terminated plans. Responsible for the monthly student billing process, including verifying the accuracy of all transactions and reviewing billing statements prior to delivery. Review the Daily Cashiering Report to ensure the accuracy of all student account transactions posted by other university departments. Assist with the NSF check collection process, including removing and collecting on NSF payments made to the online third-party payment provider. Apply payments made via the third-party online payment provider’s interactive voice response ( IVR ) system. Account Reconciliation and Compliance Review and process weekly student refunds. Assist students with inquiries regarding 1098-T Tuition Statements, including updating student information and explaining reporting on the form. Prepare monthly review of accounts to determine which are ready for bad debt write-off in accordance with university policy. Monitor small balance write-offs in accordance with university policy. Monitor and follow up on student account credit balances for non-registered students to limit unclaimed property payments. Monitor unreleased deposits to ensure funds are credited to student accounts in a timely manner. Work with Admissions regarding the forfeiture and deferral of enrollment deposits. Collaborate with other university departments regarding charges and credits on student accounts, as well as to address student/parent disputes and payment posting issues. General Support Act as back-up Cashier. Perform other duties as assigned. Knowledge, Skills, and Abilities: Ability to provide students, parents/guardians with exemplary customer service and assistance. Ability to communicate clearly and concisely, both written and verbally, in a logical manner. Strong organizational skills and ability to multitask in a timely and independent manner. Good teamwork skills are essential. Detail oriented and ability to follow established procedures. Ability to work effectively with difficult people and/or situations. Ten-key by touch. Required Qualifications: 3 years of customer service experience. 2 years of the experience must be in Accounts Receivable and consumer collections or related field. Related education/training may substitute for some experience. High school diploma or GED . Finalist candidates must satisfactorily complete pre-employment credit and background checks. Preferred Qualifications: 3+ years experience in Accounts Receivable and consumer collections Experience with Banner software.. Work Conditions: Physical Requirements: Special Instructions to Applicants: Other Information: PLU is a small, private university where caring means more than kindness and consideration — it means a bold commitment to expanding well-being, opportunity, and justice. Because PLU is a community committed to the creation and advancement of knowledge through diversity and inclusion, the university actively recruits a diverse faculty, staff, and student body. PLU is an equal opportunity employer and welcomes applications from members of historically underrepresented and minoritized groups, women, veterans, persons with disabilities, and others who would bring broadly diverse perspectives, experiences, and backgrounds in educational, research or other work activities. PLU offers an excellent benefits package including tuition remission for employees and their dependents, retirement plan, medical, dental, paid vacation and sick leave, major holidays off (including Christmas/New Year’s break), additional flexible time off, and many other great university benefits. PLU is a qualifying employer under the Public Service Loan Forgiveness Program as a 501©(3) tax‑exempt organization. For general application questions or if you need accommodations at any point in the application and/or interview process, please contact the Human Resources Office at View phone number on click.appcast.io or View email address on click.appcast.io . Supplemental Questions * Describe your interest in this position. Be sure to include why you would like to work in a university setting, particularly, the Office of Financial Services. (Open Ended Question)

• Please describe your experience with Microsoft Office (Word, Excel, PowerPoint). Be sure to include proficiency level and frequency of usage (e.g. somewhat proficient, use daily). (Open Ended Question)
• Do you have a High School Diploma or GED? Yes

No * Are you 18 years of age or older? Yes No * Are you legally eligible to work in the United States on your hire date AND legally authorized to work in the United States for Pacific Lutheran University without sponsorship now and indefinitely into the future? Yes No 12180 Park Ave. S Tacoma, WA 98447 View phone number on click.appcast.io #J-18808-Ljbffr Pacific Lutheran University