Collections Specialist

Managing an assigned portfolio of client accounts, the full-time Collections Specialist will ensure timely collection of outstanding invoices, execute daily invoicing processes, and build productive relationships with stakeholders while working remotely. Key responsibilities Review and analyze AR Aging Reports to initiate proactive outreach to past-due customers and execute escalation protocols Maintain accurate customer profiles and collection notes, including documentation for Key, Major, and Alliance accounts Partner cross-functionally to identify process improvements that enhance operational efficiency and reduce Days Sales Outstanding (DSO) Required qualifications Four or more years of experience in collections, credit, accounts receivable, or general accounting Minimum three years of direct customer-facing experience in a business-to-business (B2B) environment Demonstrated proficiency with ERP systems, with Oracle experience strongly preferred Working knowledge of basic GAAP principles and the order-to-cash cycle Ability to review and interpret contracts governing financial obligations for both the customer and the organization