Collections Specialist

Role Description

Responsible for the reconciliation and collection activity for high profile retail accounts. Assess customer's needs and reconcile invoice/deduction issues that can include pricing, operational service issues, while protecting the integrity of Medline's accounts receivables. Identify and manage Credit Risk by recognizing when additional credit analysis is necessary and initiating the request with appropriate personnel.

• Review and analyze various accounts receivable reports including aging, unapplied cash, short pay, and open credit request status reports.
• Research, validate, and resolve customer deductions by reviewing customer AP portals and remittance information.
• Accurately code deductions within SAP using detailed text and appropriate reason codes.
• Generate and analyze ad hoc reports to identify trends, support root cause analysis, and drive continuous process improvements.
• Evaluate blocked orders and determine appropriate action: release, recommend credit hold, or negotiate plans of repayment that would optimize risk mitigation.
• Identify and manage credit risk by recognizing when additional credit analysis is necessary, raising the request with the Sr. Credit Analyst, and providing appropriate background information.
• Manage account exposure to assigned credit limit and escalate where appropriate.
• Conduct daily account reconciliation including working with sales on pricing, system process, freight issues, analyzing and processing offsets, and write-off requests.
• Facilitate conference calls with Sales, customers, and other stakeholders to analyze data and reports to identify problems and resolve service issues.
• Collaborate with Sales to prepare and provide management with updates for monthly account reviews with leadership team and escalate for assistance as needed.
• Assist with process gap analysis within the Accounts Receivable department.
• Conduct daily collection calls to customers and sales representatives.
• Manage and monitor plans of repayment for delinquent accounts.
• Train and mentor team members on policies, procedures, and best practices as needed.

Qualifications

• High school diploma.
• At least 2 years of experience in Business-to-Business collections.
• Experience with large volume and critical account dispute resolution.
• Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
• Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).
• Position requires occasional travel for business purposes (within state and out of state).

Requirements

• Professional NACM certification (CBA) or training.
• Experience interpreting D&B reports.
• Experience working with financial statements.
• Strong proficiency in Microsoft Excel, including VLOOKUP, PivotTables, IF statements, filters, sorting, conditional formatting, and data analysis to research customer deductions.
• Intermediate skill level in SAP.

Benefits

• Health insurance.
• Life and disability insurance.
• 401(k) contributions.
• Paid time off.
• Access to the Employee Assistance Program.
• Employee Resource Groups.
• Employee Service Corp.