Administrative Specialist II (CAMHC)

Administrative Specialist II

Are you passionate about making a real difference in people's lives? Join our team at the Office of Mental Health where we are dedicated to providing compassionate and accessible care to our community. We are seeking an Administrative Specialist II who is motivated to help individuals and families navigate life's challenges and achieve long-term wellness. If you want to use your skills to build a healthier, more resilient community, we encourage you to apply.

This position is located at the SC Department of Behavioral Health and Developmental Disabilities (DBHDD) - Office of Mental Health, 2715 Colonial Drive, Columbia, SC 29203.

As the Administrative Specialist II, working under direct supervision, you will perform advance administrative and clerical duties, which are critical to the operation of Adult Clinical Services (ACS), a program within a large mental health center. Apply policies and perform various tasks which significantly impact the operation of the unit and make independent decisions concerning the daily operation of the unit. Responsibilities for the Administrative Specialist II include:

• Receive and screen telephone calls, greet patients as they arrive for appointments, notify staff of patients' arrival via Electronic Medical Record (EHR), schedule appointments for patient and staff, making necessary changes as needed. Initiate correspondence for patients as needed and reschedule appointment if staff member is out.
• Assist staff and patients with completing release forms, faxing release forms to hospitals, clinics, other Columbia Area Mental Health Center (CAMHC) programs, Office of Mental Health (OMH) facilities, and other providers, tracking receipts of requested documentation and importing documentation received.
• Maintain annual updates/financial information on patients assigned to ACS, ensuring that information obtained is scanned to patients' chart and submitted to the business office in a timely manner. Assist in collecting fees, ensuring the necessary documentation is submitted to the business office adhering to CAMHC and OMH policies and procedures.
• Comply with the Office of Mental Health Compliance Plan and all legal responsibilities and requirements in performing job duties.

Additional requirements include:

• Strong written and verbal communication skills.
• Organized and works well with reports and data.
• Strong customer service skills when working with patients (i.e. engaging, compassionate and positive attitude).

Minimum and Additional Requirements

• A high school diploma. Related clerical experience may be substituted for a high school diploma.

Preferred Qualifications

• Two (2) years of clerical experience or an associate's degree in secretarial science or other related field; or three (3) years clerical experience.
• Prior experience working with persistent mental illness.
• Bilingual abilities in English and Spanish (or another language) are a plus.

Post hire, employee must:

• Be flexible and able to work with difficult patients from acute to chronic mental illness and those with complex and co-occurring disorders.

The Department of Behavioral Health and Developmental Disabilities is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

The Department of Behavioral Health and Developmental Disabilities offers an exceptional benefits package for full time (FTE) employees:

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children.
• 15 days annual (vacation) leave per year.
• 15 days sick leave per year.
• 13 paid holidays.
• Paid Parental Leave.
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation).
• Retirement benefit choices:
• State Retirement Plan (SCRS)
• State Optional Retirement Program (State ORP)

*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.