Lobby Representative (Kendall)

Lobby Representative (Kendall) at Leon Medical Centers Miami, Florida, United States - Full Time Start Date Immediate Expiry Date 09 Oct, 26 Posted On 11 Jul, 26 Experience 0 year(s) or above Remote Job Yes Telecommute Yes Sponsor Visa No Skills Hospitals and Health Care Description SUMMARYGreets and assists patients coming to the medical center by performing thefollowing duties. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Greets and welcomes patients and visitors that come to the center. 2. Escorts patients to all locations within the center including the doctors’offices, restrooms, etc. 3. Assists patients with special needs (wheelchair, walkers, etc.). 4. Notifies administration when a patient or visitor is not satisfied withtheir service or care. 5. Interacts with patients while they wait for their appointments or otherevents. 6. Maintains awareness of all patients and their needs while they are waiting. 7. Communicates with the front desk in regards to patient status. 8. Answers all inquiries in a professional and courteous manner, or directsthe patient to the appropriate LMC staff member for assistance. 9. Offers patients and visitors an affectionate and warm good-bye. 10. Provides excellent service to our patients and visitors that meets, andwhenever possible, exceeds their expectations. 11. May be assigned to cover contracted external diagnostic facilities withlittle or no supervision. 12. May travel on LMC buses to assist drivers in taking home high risk orspecial needs patients. 13. May have to assist patients inside the bathroom occasionally; or contactthe appropriate medical professional to offer assistance. 14. Shows genuine concern to the patient’s needs and problems; maintains openchannels of communication for feedback, compliments, and complaints. 15. Provides a level of comfort to the patient in showing them that they aredealing with a well-trained professional. 16. Deals with irate patients in a manner that shows empathy and concern. 17. Wears a complete uniform and keeps a clean and neat appearance duringworking hours. 18. Participates in weekly line-ups. 19. Participates in training and in-service education as required. 20. Participates in department and center meetings as requested. 21. Follows established lines of communication, and demonstrates courtesy andpoliteness to patients, visitors and other employees. 22. Complies with LMC’s infection control policies and procedures includingbody substance isolation and the Exposure Control Plan, which reflects OHSABloodborne Pathogen standard to ensure a safe working environment for selfand others. 23. Complies with Leon Medical Centers’ policies and procedures and maintainsconfidentiality in accordance with state and federal laws. 24. Performs other duties as assigned. Responsibilities Responsibilities Greets and assists patients and visitors upon arrival at the medical center, ensuring they are escorted to the correct locations. Maintains a professional environment by addressing patient needs, handling complaints with empathy, and coordinating with the front desk. #J-18808-Ljbffr Y-Axis