Administrative Coordinator

Position Summary

Right at Home is seeking an organized, dependable, and customer-focused Administrative Coordinator to join our team.

This position plays a key role in supporting the day-to day operations of our home care office. You'll be the first point of contact for clients and caregivers, assist with scheduling coverage, manage administrative tasks, prepare caregiver onboarding materials, maintain office organization, and help ensure our office continues providing exceptional service.

No two days are exactly the same, making this a great opportunity for someone who enjoys variety, organization, and helping others.

What You'll Do

Customer Service

Answer incoming phone calls professionally and courteously

Respond to general client and caregiver questions and triage other calls as appropriate

Complete customer service check-in calls with clients and caregivers

Take accurate messages and ensure timely follow-up

Scheduling Support

Assist our Scheduling Coordinator with daily scheduling needs

Provide scheduling coverage when the primary scheduler is out of the office

Communicate with caregivers, clients and nurses regarding schedule changes

Administrative Support

scan, file, copy, fax, and organize office documents

Process incoming outgoing mail

Prepare client admission binders

Assemble caregiver orientation packets and bags

Maintain office supplies and stock room inventory

Assist with data entry and electronic recordkeeping

Caregiver & Client Support

Process weekly Activity Sheets (WASs)

Mail weekly activity sheets to caregivers

Track and follow up on outstanding paperwork

Grade completed in-service training materials

Fax documents to Long-Term Care Insurance companies

Assist with nurse reminder calls as needed

General Office Support

Help maintain an organized and professional office environment

Support special projects and administrative tasks as assigned

Assist with orientation preparation and other team activities as needed

What We're Looking For

We're looking for someone who is:

Friendly and professional on the phone

Highly organized

Comfortable multitasking

Detail-oriented

Dependable

Able to work independently while also being a team player

Comfortable learning new software and office systems

Qualifications

High School diploma or equivalent

Strong computer skills including Microsoft Office

Excellent communication and organizational skills

Ability to handle confidential information appropriately

Previous administrative, receptionist, customer service, or office experience preferred

Home care or healthcare experience is a plus, but not required