Service Product Manager, MR (North America)

Service Product Manager, MR (North America)

The Service Product Manager is responsible for driving customer lifecycle value (CLV), installed base (IB) growth, and service revenue performance across the North American MR portfolio. This strategic role leads initiatives focused on lifecycle optimization, service attachment, upgrade and modernization pathways, competitive conversion and win-back programs, and long-term installed base expansion.

Your role:

1. Service Growth & Lifecycle Strategy

• Lead North America service growth initiatives across Installed Base (IB) and lifecycle optimization programs for the MR portfolio.

• Develop and execute regional strategies to maximize lifecycle value creation.

• Drive service attachment strategies tied to Point-of-Sale (POS) transactions, including term attachment optimization.

2. Installed Base & Competitive Strategy

• Manage business initiatives focused on leveraging service for growth.

• Identify opportunities to retain, upgrade, and expand the existing customer installed base while improving long-term service profitability.

3. Modality-Specific Growth Initiatives

• Lead targeted growth programs related to MR portfolio targets.

• Partner with sales, service, and marketing teams to align customer value messaging and commercial execution.

4. Cross-Functional Leadership

• Collaborate with regional sales, service delivery, marketing, finance, and global business teams to execute strategic growth initiatives.

• Support business case development, pricing strategies, and market opportunity assessments.

• Track KPIs and business performance metrics to evaluate program effectiveness and optimize results.

5. Market & Customer Insights

• Analyze market trends, competitive activity, and customer needs to identify new lifecycle and service growth opportunities.

• Serve as a subject matter expert on lifecycle management strategies and installed base optimization.

You're the right fit if:

• You have at least 5+ years of industry experience, ideally in marketing technology, healthcare, or MedTech products and solutions.

• Familiarity with radiology and service structure for capital equipment is required

• Bachelor's degree in Business, Marketing, Engineering, Healthcare Administration, or a related field required.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position .

• You have demonstrated broad knowledge of products and services within scope and excel at fostering collaboration across multifunctional teams.

How we work together:

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office-based role.

About Philips:

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business ( .

• Discover our rich and exciting history. (

• Learn more about our purpose. (

• Learn more about our culture. (

Philips Transparency Details:

The pay range for this position in AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, NE, NM, OK, SC, SD, TN, UT, WV, AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, WY, AK, DE, MD, NY, RI, WA, CA, CT, DC, MA, or NJ is $85000-210000

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.  

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here ( .

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information:

• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

• Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Nashville TN, Cambridge, MA, Chicago IL, or another Philips hub.

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It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact View phone number on click.appcast.io, option 5, for assistance.

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