Medical Receptionist and Medical Assistant

Job Description

Job Description

Discover Better Health Careers with Rendr!

Who We Are

Rendr is the leading primary care focused, multi-specialty medical group dedicated to serving the Asian community in New York City. We strive to provide world-class, value-based health care with kindness at more than 100 clinical offices throughout Brooklyn, Manhattan, Queens, Staten Island, and Nassau County.

Why Join Rendr?

• Opportunities for professional growth and development.
• Competitive salary and benefits package. (Salary is based on previous experience and years of service.)
• Join a team that values employee, embraces diversity, and is committed to making a meaningful impact within our communities.

Benefits We Offer: (eligibility based on hours with Rendr)

• Medical, Dental, and Vision Insurance
• 401k with Company Match
• Paid Time Off
• Paid Holidays/ Floating Holiday(s)
• Commuter Benefits
• Health Savings Account/ Flexible Spending Account/ Dependent Care Account

Job Overview:

Medical Assistants are an integral part of delivering kind and compassionate care and optimizing patient experience. They direct patient flow in and out of exam rooms and provide support to providers by assisting in medical procedures and examinations.

Essential Functions:

• Work alongside providers in the exam room to provide care.
• Measure and record vital signs, height, and weight for patients.
• Obtain chief complaint and gather medical history information from patient prior to being seen by provider.
• Perform basic clinical duties and procedures, including, but not limited to, blood draws, vital signs, preparing vaccines, recording EKGs, glucose monitoring, collecting urine samples, influenza testing, pregnancy tests, vision/hearing tests, etc.
• Prepare exam room for patient visit ensuring that medical supplies are well stocked.
• Clean and sterilize instruments.
• Perform duties to help improve quality measures which may include identifying care gaps, calling patients for follow up, documentation, etc.
• Help maintain clinic compliance & protocols, such as freezer setting, biohazards, sharps, cleaning, infection protocols, etc. 
• Other related duties as assigned by office manager. 

Qualifications :

• Bilingual in English and Chinese required.
• Phlebotomist certification required.
• High level of professionalism and strong sense of responsibility.
• Good communication skills: kind, compassionate, patient interaction with patients and team
• Multitasking ability.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Prior experience working in medical/clinical setting preferred.
• Familiarity with EMR systems a plus.

Job Overview:

Medical receptionists are responsible for providing a great first impression of Rendr by warmly welcoming patients to the practice and providing exceptional customer service throughout the visit.

Essential Functions:

• Warmly greet and direct patients, vendors, and visitors as they enter the practice.
• Schedule new appointments and coordinate follow up appointments.
• Process insurance information to determine patient eligibility and collect copays accurately.
• Check-in patients upon arrival and assist with completion of paperwork when needed.
• Address questions specific to insurance benefits and coverage and escalate questions to Billing Team when appropriate.
• Check/prepare lab or imaging reports.
• Verify accuracy of patient information and make appropriate changes or updates in records.
• Conduct follow-up reminder calls to patients when needed.
• Answer phone calls and handle all inquiries in a prompt and professional manner.
• Help patients in distress by responding to emergencies.
• Handle sensitive and confidential patient data appropriately.
• Other related duties as assigned by office manager. 

Qualifications:

• Highschool diploma or equivalent preferred.
• Bilingual in English and Chinese required.
• Excellent verbal, written, and interpersonal communication skills.
• Strong sense of accountability.
• Dedication to patient satisfaction and safety.
• Adaptability and flexibility able to work in different offices.
• Ability to work independently and in a team environment.
• Strong organizational skills with ability to manage competing priorities.
• EMR system familiarity preferred. 

Rendr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We look forward to reviewing your application and exploring the possibility of you joining our team!