On-Call: Dairy Foods Consumer Affairs Representative

On-Call: Dairy Foods Consumer Affairs Representative

Pay Rate: $18.50 per hour

Shift & Working Hours: This position is On-Call/part-time averaging 3-5 days per month. Business hours are Monday - Friday, generally working from 7:45 am - 3:45 pm.

Role Focus

The Consumer Affairs On Call Representative serves as a consumer contact for Land O'Lakes brands, providing timely, professional support through phone, email, live chat, and written correspondence. This flexible, on-call role responds to consumer questions, complaints, and feedback related to products, recipes, promotions, and food safety while accurately documenting each interaction.

Required Experience & Skills

• 2 or more years of experience as a consumer relations representative or similar service work experience
• Strong communication, sound judgment, empathy, and a commitment to positive consumer experiences
• Comfortable using Windows-based systems, Microsoft Office, CRM tools, communication platforms, knowledge databases, and web-based applications; can navigate multiple screens, learn new technology quickly, and troubleshoot basic issues
• Ability to navigate multiple screens, learn new technology quickly, and troubleshoot basic issues
• Must be able to work independently in a remote environment while staying connected and collaborative with the team

Preferred Education

• BA/BS in Consumer Studies, Business, Food Science or equivalent work experience in Food related field

Join us and be part of a Fortune 250, farmer- and member-owned cooperative that is reimagining the business of food. We have been named a Top Workplace by Indeed and LinkedIn, and to the TIME 100 Most Influential Companies list.

We provide a broad portfolio of benefits to keep you and your family at your best. Land O'Lakes is Where Your Future Takes Root.

Land O'Lakes and our global entities support diversity in employment practices.

Neither Land O'Lakes, nor its affiliates or search firms, will ever contact you and ask for confidential information over the phone or in email. If you receive a call or email like this, please do not provide the information being requested.

If you need to submit a reasonable accommodation request to complete the employment application process, please call the HR Solution Center at 844-LOL-HR4U View phone number on click.appcast.io) M-F 8:00am-4:30pm CT.