Order Flow Coordinator, 1st Shift (On-site)

At Lakeshore, we create innovative learning materials and world‑class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e‑commerce business, multiple catalogs, over 50 stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. We’re building an infrastructure designed for scalability, embracing data‑driven decision‑making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things and believe that every new day brings opportunities for growth. Job Description The Order Flow Coordinator, 1 st Shift is responsible for allocating orders, releasing work to the floor, balancing workflow and ensuring individual waves are correctly prioritized and managed to predetermined wave cycle times. In addition, they also assign and monitor fulfillment work including staging, shipping, wave times and pick and pack assignments for various functions. A day in the distribution looks like this: Strong understanding and knowledge of WMS wave planning functionality to evaluate issues and maximize efficiencies. Creates batches of orders (waves) and releases to the floor based on priority levels, order types and ability to batch like SKUs. Monitors released wave progress through the pick, QA, VAS, Replen, Pack and Ship process communicating with the respective functional Supervisor of any delays in processing. Ability to effectively communicate with all Managers and Supervisors. Creates dashboard management reports relating to wave cycle times, SLA performance and backorders. Provides feedback to Supervisors on issues impacting outbound order flow. Receives and manages order routing changes and edits from the company’s order desk and Customer Service. When required, force close waves and communicates proactively to the affected Supervisors. Monitors and responds to emails and phone calls in a timely manner. Qualifications Minimum a High School Diploma Ability to multi‑task in a fast‑paced environment. Ability to problem solve and resolve errors. Proficient computer skills in Word and Excel required. Good communication skills, both verbal and written. Must be able to handle multiple tasks and priorities. Ability to quickly and easily adapt to changing situations. Working knowledge of HighJump and Pyramid Controller software. Ability to work limited over‑time, including weekends as required. Additional Information Competitive compensation based on skills and experience, and bonus eligible Paid leave for new parents to support work/life balance and family bonding Excellent medical/dental and vision coverage—EPO, PPO and HSA 401(k) retirement plan with company contribution Flexible benefits—choose what you like, ignore the rest Generous employee discount Casual dress…and we really mean it At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve. We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down‑to‑earth professional who shares our desire for making a difference, we’d love to hear from you. To learn more about Lakeshore, visit . Equal Employment Opportunity Policy People are selected to become members of the Lakeshore family based on skill, merit and mind‑boggling talent— not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS‑related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose. Lakeshore is an E‑Verify employer. We use E‑Verify to confirm the employment eligibility of all newly hired employees. Please see the E‑Verify Participation Poster and Know Your Rights Poster in English and Spanish for more information. INDRLL1 #J-18808-Ljbffr