Client Communication Outreach Specialist

Job Description

Job Description

About the Role

We’re looking for an outgoing, energetic Client Communication Outreach Specialist to support Risk Management Program Professionals (RMP) outreach efforts. In this role, you’ll make phone calls and send emails to potential and current clients to build new relationships and strengthen existing ones. You’ll help companies understand how we can support their risk management and compliance needs, including RMP submittals, compliance audits, Process Hazard Analyses (PHAs), and more.

This is primarily an outreach and relationship-building role through phone and email. You’ll work from clear direction and scripts, conduct light research on companies, log every interaction in HubSpot, and play a key part in growing our client base.

Key Responsibilities

• Conduct outreach calls and emails to prospective clients (including colder outreach) and warm contacts we’ve worked with in the past
• Build and maintain positive relationships with current and potential clients
• Perform light research to identify key points of contact and gather useful company information, adding notes into HubSpot
• Accurately log all calls, emails, and interactions in CRM Software HubSpot
• Follow provided scripts and direction while bringing a natural, personable approach to conversations
• Take on additional tasks as needed with a flexible, “ready-for-anything” attitude

What We’re Looking For

Required / Strongly Preferred

• Outgoing personality and genuinely comfortable talking to people on the phone
• Willing and able to do light research on companies and contacts, then document findings in our CRM (HubSpot)
• Previous sales, business development, or outbound calling experience
• Strong verbal and written communication skills
• Organized and consistent with logging every interaction
• Reliable follow-through and attention to detail
• Ability to quickly learn industry terminology and value propositions

Nice-to-Haves (Pluses)

• Experience writing professional outreach emails
• Prior experience with CRM systems, especially HubSpot
• Ability to quickly learn industry terminology and value propositions

Why This Role Matters

You’ll be the friendly, professional voice that helps companies understand how we can support their compliance and risk management needs. Your outreach directly contributes to building lasting client relationships and growing the business.

Compensation & Location

• Start at $22-25 /hour (depending on experience)
• Performance bonuses available based on outreach results and activity
• In-office – Salt Lake City Area

How to Apply

Please submit your resume and a brief cover letter!

Join us as a Client Communication Outreach Specialist where your proactive approach will drive growth, foster meaningful client relationships, and contribute significantly to our success!

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person