Patient Service Representative - ACC Call Center (Hybrid)

Patient Service Representative – ACC Call Center (Hybrid) Job Details Experience: Entry Level Salary: $21 - $24 per hour Responsibilities Efficiently manage calendars, schedule appointments and meetings, and ensure smooth operation of day‑to‑day administrative tasks. Handle patient registration and scheduling, ensuring all necessary information is accurately collected and recorded. Verify patient insurance and obtain necessary authorizations for services. Process referrals and work closely with other healthcare providers to ensure seamless patient care. Manage front desk operations, including answering phones, greeting patients, and managing patient flow. Maintain patient files, ensuring all records are up‑to‑date and accurately filed. Use Epic/APeX systems to manage workflows, track patient information, and ensure efficient operation of the practice. Handle invoicing, expense management, and other financial tasks as required. Work independently with minimal training, demonstrating initiative and problem‑solving skills. Qualifications Minimum of 2+ years of direct healthcare front office experience. Prior experience as a Practice Coordinator, Patient Care Coordinator, Patient Service Representative, Patient Access Representative, Unit Clerk, or Medical Receptionist. Strong proficiency in Epic/APeX systems. Experience with high volume patient interaction, front desk, and phone management. Proven ability to work independently with minimal training. Excellent organizational and communication skills. Proficiency in Microsoft Office Suite, particularly Excel. Experience with leasing, invoicing, and managing expenses. Candidates who have demonstrated longevity in healthcare administrative roles will be given preference. Experience registering 60+ patients daily and working in a high-volume outpatient or hospital environment. Proven experience with insurance verification and authorizations. Previous experience working with work queues (WQs). Prior hospital and outpatient clinic experience is a plus. A bit about us Prestige Hospital System is placed #1 in California in a broad assessment of excellence in hospital‑based patient care. Health is internationally renowned for providing patients with specialized and innovative medical care. We support our community’s health with hospitals and clinics in San Francisco as well as a regional network of clinics and outpatient centers. Consistently ranked among the nation’s best hospitals, particularly recognized for excellence in neurology and neurosurgery, cancer care, heart care, diabetes, ear, nose and throat care, and psychiatry and psychology, among other services. We are part of the University of California, San Francisco, one of the nation’s top universities for health sciences research and higher education. Benefits Comprehensive health plan options, including medical, dental, and vision coverage, as well as flexible spending accounts. Retirement plan to secure your financial future. Tuition benefits: free tuition for yourself or an immediate family member after two years of employment. Paid and unpaid time off for vacation, personal health, and family care. Well‑being programs supporting physical, mental, and spiritual health. Employee discounts on sports tickets, gym memberships, event tickets, and more. Professional development opportunities through training programs and resources. #J-18808-Ljbffr LeoForce