McLeod Systems Analyst

Role Description

The McLeod Systems Analyst, known internally as TMS Specialist, is responsible for the administration, configuration, support, and optimization of the McLeod Software platform, including LoadMaster and/or PowerBroker. This role serves as the bridge between transportation operations and IT, ensuring the system supports efficient load planning, dispatch, billing, and settlement processes while enabling scalability and integration across the enterprise.

• Administer and support the McLeod Software platform, including LoadMaster and/or PowerBroker, Ancillary and API program integration
• Configure and maintain system settings such as rating, customer contracts, carrier profiles, dispatch workflows, and settlement rules
• Manage order lifecycle processes including order entry, dispatch, tracking, invoicing, and driver/carrier settlement
• Troubleshoot system issues, data discrepancies, and user-reported problems; coordinate with McLeod support as needed
• Lead or support system enhancements, upgrades, and module implementations (e.g., EDI, document imaging, mobile/ELD integrations)
• Oversee EDI/API integrations with customers, carriers, and third-party platforms (visibility tools, telematics, etc.)
• Partner with operations, accounting, and customer service teams to optimize workflows and improve system utilization
• Develop reporting and dashboards using McLeod tools, SQL, or BI platforms
• Maintain data integrity across customers, carriers, rates, and financial transactions
• Create and maintain SOPs, system documentation, and user training materials
• Train new users and provide ongoing support to maximize adoption and efficiency

Qualifications

• Bachelor’s degree in Information Systems, Supply Chain, Logistics, Business, Computer Science, or a related field; equivalent combination of education and relevant experience may be considered in lieu of a degree
• Minimum of 3 years of experience supporting, administering, configuring, or optimizing a Transportation Management System (TMS) in a transportation, brokerage, logistics, or supply chain environment
• Hands-on experience working with McLeod (LoadMaster) and PowerBroker in a system support, analyst, administrator, or super-user capacity
• Experience supporting core transportation workflows such as order entry, dispatch, tracking, invoicing, billing, and driver/carrier settlement
• Experience troubleshooting system issues, data discrepancies, and user-reported problems and driving issues through resolution
• Experience working with cross-functional business partners such as operations, accounting, customer service, and IT to improve workflows and system utilization
• Experience creating and maintaining SOPs, system documentation, training materials, and/or delivering end-user training
• Experience supporting or coordinating system enhancements, upgrades, implementations, or integrations within a TMS or related platform
• Strong understanding of transportation operations (brokerage and/or asset-based)
• Experience with rating, dispatch, settlements, and financial workflows within McLeod
• Familiarity with EDI transactions (204, 214, 210) and API integrations
• Ability to troubleshoot complex system and operational issues
• Strong working knowledge of McLeod Software, including LoadMaster and/or PowerBroker
• Experience configuring and maintaining TMS elements such as carrier profiles, rating structures, dispatch workflows, and settlement rules
• Working knowledge of EDI/API integrations, reporting tools, Excel, SQL, and data integrity practices
• Experience with transportation-related integrations such as document imaging, mobile/ELD tools, visibility platforms, telematics, or similar connected systems
• Ability to develop reports and analyze data using McLeod reporting tools, Excel, SQL, and/or BI tools
• Strong data analysis skills
• Strong analytical and problem-solving skills, with the ability to identify root causes and recommend practical solutions
• Strong attention to detail and ability to manage sensitive operational and financial data accurately
• Ability to translate business needs into system solutions and explain technical concepts to non-technical users
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
• Ability to work independently while also collaborating effectively across departments
• Ability to train users, support adoption, and promote consistent use of system processes and best practices
• Process optimization and continuous improvement mindset
• Strong written and verbal communication skills

Requirements

• Knowledge of McLeod modules such as DocumentPower, EDI, LoadMaster Enterprise
• Project management experience
• Experience in both brokerage and asset-based transportation environments
• Experience with SQL query writing, SSMS, SSRS, or BI dashboard development
• Experience supporting integrations with accounting systems, tracking platforms, telematics, or customer-specific interfaces
• Experience leading TMS upgrades, implementations, or workflow optimization initiatives
• Deep functional expertise in McLeod workflows

Benefits

• Medical, Dental, and Vision Insurance
• Company Paid Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance
• Company Paid Short Term Disability Insurance
• Company Paid Long Term Disability Insurance
• Hospital Indemnity Insurance
• Long-Term Care Insurance Program
• Supplemental Term Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Employee Assistance Program
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) with employer contributions
• 401K with up to 4% Employer Safe Harbor Matching
• Paid Vacation
• 8 Paid Holidays
• 1 Floating Holiday
• Identity & Fraud Protection
• Pet Insurance
• Paid on a weekly basis!
• Employee referral bonus program ($500)
• The opportunity to work with good humans!