eDiscovery Operations, Assistant Vice President

Job Description

Legal Discovery Management (LDM) is an internal organization within the firm’s Litigation Department. As a Program Manager II in Legal discovery operations team you will support and facilitate the legal discovery process, including the identification, preservation, collection, review, and production of information relevant to litigation matters, regulatory inquiries, and internal investigations. 

 

Duties will include but will not be limited to: performing custodial/data source research and identification, along with the preservation, collection, disposition, and/or secure delivery of data within pre-defined Service Level Agreements; acting as liaison between LDM and its partners, participating in end-to-end eDiscovery projects and programs with a focus on process improvement; managing various projects with multiple stakeholders; coordinating project milestones and deliverables; working directly with all staff levels from analysts to senior management, and delivering results on both near- and long-term initiatives.

 

The Legal Department at JPMorgan Chase & Co. manages legal and other risks, advises on products and services, interprets laws and regulations that impact the firm, and advises the firm on other matters. Our global team is made up of about 2,000 lawyers and legal professionals with a reputation as thought leaders who deliver best-in-class services. As trusted advisors, we help the firm’s clients while also safeguarding the integrity of the firm. We are committed to a culture of inclusivity and belonging, where people can grow and succeed throughout their careers while working for a first-in-class financial institution doing cutting-edge work. If these values resonate with you, we would like to hear from you.

 

Job Responsibilities

• Act as a point-of-contact for legal teams, advising and coordinating operational discovery activities.
• Respond to and fulfill eDiscovery requests across various data sources, including but not limited to electronic communications, voice, structured and unstructured data sources.
• Coordinate the discovery lifecycle among all collaborating parties, including the firm’s internal attorneys, outside counsel, vendors, and the firm’s internal discovery IT group.
• Conduct early matter outreach, discovery planning, budgeting, custodian scoping, tracking, status reporting, managing to timelines and overseeing production requests.
• Coordinate with internal IT and business partners, and external vendors in support of request fulfillment, including restoration of data with appropriate chain-of-custody documentation, where required.
• Oversee day-to-day case details for certain matter types. Maintain a level of understanding of the business uses for the systems from which data is being requested and proactively address questions related to fulfilling such requests.
• Act as a liaison between the eDiscovery team and global systems and data center contacts, including but not limited to tape operations areas/data centers and third parties, to manage various legal discovery requests.
• Facilitate the flow of documents and knowledge throughout the discovery process: direct documents into the appropriate workstreams and transmit questions, answers, and information to/from the managed review vendor and internal or external counsel.
• Support the continuous improvement of eDiscovery operational processes globally, including request processing, research, preservation, collection, disposition, delivery, and control.
• Draft and/or review process management documentation, maintain organized updates and detailed matter/project notes and documentation.
• Data-driven problem solving and decision making; manage and appropriately escalate delivery impediments, risks, issues, and changes associated with process enhancement initiatives.

 

Required qualifications, capabilities, and skills  

• Law School Graduate / J.D. from an accredited law school.
  Attorney must be licensed to practice law and a member in good standing in the state/jurisdiction in which the position is based or otherwise in compliance with the in-house counsel registration rules of that state/jurisdiction.
• Minimum 5+ years of discovery experience at a financial services provider, consulting firm, discovery vendor, or top-tier law firm, with cross-EDRM hands-on and advisory experience.
• Understanding of firm change management processes and procedures (SDLC, etc.) and experience working in a secure environment with sensitive data, including PII.
• Familiarity with Electronically Stored Information ESI investigation procedures, preservation, disposition, recovery, and analysis of data from a variety of electronic communication, voice, and unstructured systems (e.g., M365 Purview, MS Exchange, Connected Archive, Lotus Notes, Robocopy, OnTrack, Hard Drives, Ascent, Digital Safe, NICE, Cisco, SharePoint), backup tape infrastructure (ArcServe, TSM, TDP, NetBackup), structured data systems, databases and/or EDRM (eDiscovery Reference Model), or litigation support-related experience.
• Project Management, ITIL, ACEDS, PMP background.
• Familiarity with, knowledge of, or understanding of legal chain-of-custody requirements, regulatory processes, and basic Federal Rules of Civil Procedure.
• Self-motivated, highly flexible, organized, and team-oriented, with the ability to track multiple workstreams and manage confidential and/or sensitive, time-critical, and competing priorities and projects. Comfortable responding to shifting priorities and working independently with minimal supervision.

 

All candidates for roles in the Legal department must successfully complete a conflicts of interest clearance review prior to commencement of employment.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

With large, global operations, the Legal team tackles complex issues and helps shape the regulations that affect the businesses. The group is organized into practice groups that align with the lines of business and corporate staff areas, which encourages collaboration on legal, regulatory and business developments as they arise.