Salesforce Business Analyst

About US:
Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.


Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!

Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.

Job Summary:
Tryfacta is seeking a Salesforce Business Analyst for our client in Albany, NY, 12203 . This is a temporary contract assignment. If you meet the qualifications listed below and are interested, please Apply Now!

Position Title: Salesforce Business Analyst
Location: Albany, NY, 12203
Duration: 1 year
Where the work will be performed: Remote
Location of Resource: Remote
Is travel required for this position: No
Pay Rate: $50.00-$55.00

Responsibilities for this position include, but are not limited to:

• Identify business needs, elicit specifications and requirements, and collaborate with customers and other IT team members to develop innovative solutions.
• Prepare functional specifications, review with customer, and revise as needed, obtain sign off.
• Provide analysis for projects involving systems design or redesign.
• Serve as a customer liaison, represent the department as needed on project teams and working groups.
• Document system processes, configurations, and changes.
• Manage multiple projects and assignments concurrently; meet established deadlines.
• Communicate to management and end-users in meaningful and understandable terms.
• Facilitate communication and collaboration among diverse groups at all levels of the organization.
• Serve as a resource and mentor for other team members.
• Understand and adhere to NYSERDA's policies and procedures.
• Other duties as assigned that contribute to the key outcomes of the IT Operations Team.

To be considered for this position, you should have:
Required Skills:

• Experience translating business needs into formal requirements
• Experience creating functional and technical documentation.
• 2 Years Experience doing functional design and requirements in Salesforce
• Experience with Salesforce Sales and Service Cloud.
• Experience with Salesforce Lightning capabilities and familiarity with what can be accomplished using Flows, Approval Processes, and other Salesforce automations.
• Ability to create reports in Salesforce.
• Familiarity with Salesforce data models and metadata.
• Ability to communicate technically complex concepts in easy-to-understand terms
• Ability to communicate effectively and clearly with both technical and non-technical staff
• Ability to focus on details to create a reliable and accurate work product.
• Experience establishing, documenting, and maintaining procedures and processes.
• Experience with relational databases and complex data structures; ability to create basic SQL queries.
• Knowledge of end user data manipulation tools.
• Knowledge of report creation tools.
• Strong organizational and me management skills.
• Ability to facilitate internal end-user training on new or substantially modified systems.
• Ability to facilitate User Acceptance Testing sessions.
• Experience triaging bug and enhancement tickets and helping to diagnose system problems.
• Knowledge of data security and encryption
• Ability to keep up with IT advancements.
• Expertise in Salesforce software.
• Expertise in Office products (Word, PowerPoint, Excel), shared file systems.

General Guidance for Expected Years of Experience:

• 3-5 years

Technical & Professional Skills & Knowledge:

• Is able to work independently and has a solid understanding of project management methods, processes, standards and tools.
• The individual needs to be proficient at documenting requirements and specifications, and creating visual aids to represent business processes using standard methods.
• Experience and skill in discerning true requirements stemming from needs as opposed to business units' less critical wants and wishes.

Creativity in Project & Program Development:

• Not fully applicable, however, the ideal candidate needs to have the ability to understand issues at the source level, and creatively find the least expensive, and most reliable solution.
• Ability to quickly identify and drive the best possible solution when presented with a series of opportunities and constraints.

Organization Skills & Productivity:

• Has demonstrated ability to implement projects in a timely manner.
• Demonstrates the capability to manage all aspects of on-going projects with no supervision.
• Skill in managing multiple diverse activities simultaneously, delivering on commitments, and operating with speed, accuracy, and strong judgement.
• Effectively discharges general technical and project management assignments in a timely manner.
• Demonstrates strategic thinking connected to the organization's goals.

Leadership / Interpersonal Relations / Judgement:

• Has demonstrated he ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Provides guidance to junior staff when appropriate and can supervise the day-to day work of interns.
• Has full confidence of peers and superiors.
• People skills have developed to show leadership and an ability to motivate others.

Communication Skills & External Relations:

• A strong customer orientation, with active listening skills and the ability to understand and define and document business needs comprehensively.
• Produces effective and purposeful written material that requires no editing.
• Constructively edits work and mentors junior staff.
• Effectively represents Authority in difficult or complex negotiations with outside contacts and customers.
• Presents ideals clearly and concisely in oral and written format.

Education, Certifications, Degree requirements:

• Bachelor's degree in Information Systems or related field and two years experience in systems analysis work; or
• Associates degree and five years of experience in systems analysis work;
• Certificates from recognized programs that indicate mastery of tools and techniques relevant to the assignment may substitute for up to six months of experience.

IT systems that will be used:

• Salesforce

Tryfacta is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.