Manager of Franchise Sales

Create A Shift is hiring a Manager of Franchise Sales on a contract basis to drive pipeline growth.

This is a phone-forward role. You'll be on the phone most of the day — calling inquiries within minutes of arrival, working portal and broker leads, re-engaging candidates who went quiet months ago, and keeping active candidates moving through a defined discovery process toward a signed franchise agreement.

You do not need franchising experience. What we can't teach is the willingness to pick up the phone a hundred times a day, stay warm on the fiftieth call, and hold a consultative conversation with someone deciding whether to invest their savings in a business. If you've done high-volume consultative phone sales anywhere — financial services, insurance, real estate, education, SaaS, home services, staffing — the motion will feel familiar.

Compensation is a base plus commission on each franchise awarded. Contract with potential to convert to a permanent role based on performance and system growth.

What Success Looks Like

• First 30 days: Trained on the FDD, Item 19, territory maps, compliance boundaries, and the brand story. Hitting daily call and connect targets on live leads. First discovery calls run with support.
• First 90 days: Running the pipeline independently, making outbound dials with candidates moving through validation and into Discovery Day. CRM clean and current.
• By end of contract: 5-10 units awarded, a measurably faster speed-to-lead, a reactivated back-catalog of old inquiries, and a call approach documented well enough to train the next hire into.

Measured on activity (dials, connects, conversations), pipeline movement (discovery calls booked, FDDs issued, Discovery Days attended), and outcomes (units awarded, and whether those owners actually open and perform).

Where This Role Sits

Reports to President of Create A Shift. Partners daily with marketing on lead flow and quality, operations on territory and onboarding, and legal or outside franchise counsel on disclosure timing.

Responsibilities

• Make high-volume outbound calls daily to inbound inquiries, portal leads, broker referrals, and aged or unworked leads in the CRM — speed-to-lead on new inquiries measured in minutes, not days.
• Run a disciplined multi-touch cadence of calls, texts, voicemails, and emails until every lead reaches a clear yes or no; persistence through five to eight touches is the expectation, not the exception.
• Conduct discovery calls that surface a candidate's goals, liquid capital and net worth, timeline, and operating intent, and qualify them against the brand's ownership criteria.
• Disqualify promptly and respectfully when the fit isn't there, and document why.
• Present the Franchise Disclosure Document and review Item 19 and unit economics accurately, within FTC and state disclosure requirements and using only company-approved materials.
• Coordinate validation calls between candidates and existing franchisees, preparing both sides in advance.
• Schedule, prepare, and support Discovery Days, then drive follow-up to a decision.
• Maintain accurate, same-day CRM records — every call logged, every next step dated — and produce weekly activity and pipeline forecasts.
• Feed lead-quality findings back to marketing: which sources, campaigns, and messages produce candidates who convert.
• Work franchise broker, consultant, and coaching relationships by phone to source and advance referred candidates.
• Manage the handoff from signed agreement to onboarding so new franchisees start with full context.
• Operate within FTC Franchise Rule and state registration requirements at all times, making no unauthorized financial performance representations.
• Test and refine call openers, scripts, and objection responses, and share what's working.

Qualifications

• 3+ years in a phone-based consultative sales role with real outbound volume — industry is open; franchising experience is not required.
• Demonstrated record of hitting sales targets in a role with a long, multi-touch cycle and a meaningful financial decision on the buyer's side.
• Genuine comfort with cold and warm outbound calling at volume, including rejection, voicemails, and repeated follow-up.
• Excellent verbal communication and active listening; able to explain financial and legal material clearly to candidates from widely varying backgrounds.
• Business and financial literacy — able to discuss liquid capital, net worth, funding, and projected returns responsibly and within compliance limits.
• Disciplined CRM and pipeline habits; comfortable with a dialer or sales engagement platform.
• Self-directed enough to run your own day at full activity on a contract basis, without daily supervision.
• Ability to work remotely; during Central hours (9am - 6pm) and limited travel

Preferred

• Experience selling a high-consideration purchase to consumers or small business owners (business opportunity, financial services, insurance, real estate, education, home services).
• Experience reactivating aged lead databases by phone.
• Familiarity with franchising, FDDs, or FTC/state franchise disclosure rules.
• Comfort on camera for video calls and virtual Discovery Days.

How You Work

• You'd rather make the call than send the email.
• You can run twenty active candidates at different stages without dropping one.
• You listen more than you pitch, and you're patient with a candidate who takes months to decide.
• You hold yourself to daily numbers without being asked for them.

Contract Terms & Compensation

• 12-month contract, Full Time, 1099 independent contractor