Area Support I Representative

About the Role Responsible for the prompt delivery of various on‑site work assignments, providing excellent customer service and ultimately ensuring customer satisfaction. Requires flexibility to provide coverage at many sites throughout the region. Your Impact Promptly informs supervisor of potential problems or customer concerns. Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal communication. Strong focus on providing good customer service. Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded. Assists with responsibilities such as Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location. Attends cross‑functional training to ensure coverage when short‑staffed. Provides site coverage as needed and may be required to change schedule/location at a moment's notice. Collaborates with multiple account teams to ensure a smooth transition of responsibility with minimal impact to client services. Copy/Print Production / Copy Center Prompts and accurate reproduction of all print requests; reviews electronic file for print readiness, prints documents, punches, binds, assembles, sorts, laminates and performs pre‑delivery quality control check. Logs, delivers and tracks all activity for reporting purposes. Responds to customer requests and performs routine upkeep and basic maintenance of equipment. Records and tracks customer inquiries and fulfillment of requests. Performs daily convenience care functions as needed. Mail/Courier Services Prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classes of United States Postal Services mail. Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc.). Researches and routes unidentified and generic mail. Receives, logs, delivers and tracks messenger items. Responds to customer requests and performs routine upkeep of equipment. Records and tracks customer inquiries and fulfillment of requests. Reception/Office Services Performs general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, and entering data into the computer. Responds to customer needs and requests, accepts deliveries and sets up food and beverages for meetings. Might also be responsible for copy/binding/copier maintenance. File Room / Records File Services Ensures all filing assignments from the current and previous day are filed. Creates, maintains, updates, and monitors files, file database and file rooms. Coordinates special projects and other functions assigned by client contact and Site Manager. Ensures all file rooms are intact at all times. Device Maintenance Ensures customer satisfaction through performance and maintenance of reprographic equipment at customer location. Follows daily established maintenance processes and procedures; maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper. Evaluates equipment issues and notifies service department if unable to resolve. Delivers paper, assists end‑users in basic functionality of equipment, records meter reads and maintains service activity reports, monitors supplies and restocks inventory. Shipping / Receiving Responsible for shipping and receiving incoming and outgoing packages, materials, parts or products, verifying and maintaining records of all shipments. Receives shipments, counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures. Operates shipping/receiving equipment, responds to customer requests, performs data entry, and maintains inventory. Inventory Services Processes and monitors all inventory movement within assigned responsibilities, locations and organizations. Analyzes ongoing activity of inventory. Assists in identifying slow‑moving and obsolete inventory or low inventory levels. Monitors and communicates status of inventory. Initiates, conducts and reports on physical inventories. About You – Skills & Expertise HS Diploma, GED, or equivalent experience required, plus less than one year of related experience. Basic computer skills/technical knowledge. Ability to multitask and prioritize to meet deadlines. Good customer service and communication skills. Willingness to learn new skills and interact with new teams on a regular basis. Ability to work with minimal supervision. Ability to work overtime as needed. Must take required steps to obtain security and/or other clearances required by customers to enter premises. May require driving between multiple client locations and a personal vehicle (valid driver's license and acceptable driving record necessary). Ability to lift up to 50 pounds. Ability to spend extended periods of standing, bending, walking, reaching and pulling while performing duties. Company Overview Canon U.S.A., Inc. is a leading provider of consumer, business‑to‑business and industrial digital imaging solutions. Ref. 28.5 billion in global revenue. The parent company, Canon Inc., is ranked in the top‑10 for U.S. patents granted for 41 consecutive years. Benefits Competitive compensation and benefits package including medical, dental, vision, 401(k) savings plan, discretionary profit sharing, educational assistance, vacation and more. Employee referral bonus, discounts and “Dress for Your Day” attire program. Volunteer opportunities, swag and community engagement. EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Legal work authorization in the United States is required; no visa sponsorship will be provided. #J-18808-Ljbffr Canon Solutions America