Cloud Technical Account Manager

Job Description:The Technical Account Manager “TAM” acts as a single technical point of contact into Flexential on behalf of named, strategic accounts for on-going support, inclusive of the service delivery, technical issues, and day-to-day management for all contracted Flexential delivered solutions.The TAM works across all business units to drive the timely and successful implementation of any new service and is proactively involved in the pre-sales, sales, implementation and ongoing support of implemented solutions. The TAM oversees all solution delivery and is ultimately responsible for ongoing customer communications involving technical solutions, SLA reporting, project leadership, management, quality, and solution delivery, often including multi-vendor management.Key Responsibilities and Essential Job FunctionsAct as the trusted technology advisor to a base of accounts.Act as single point of contact for all complex support requirements as they pertain to the assigned customers’ environment.Partner with Flexential Sales to cultivate and capitalize on new opportunities.Assist sales and sales engineering in the development of cost effective, operationally supportable solutions that meet complex customer requirements.Contribute to Flexential process improvement initiatives tailored to improve customer satisfaction.Analyze performance improvements, risk assessment on customer environment and provide recommendations.Ensure effective ownership, communication, coordination, and facilitation of support service activities between Flexential departments and strategic accounts.Lead customer requested meetings, quarterly business reviews, and other service and strategic discussions.Represent customer requirements in Flexential product roadmap discussions and governance meetings.Document and map customer roadmaps to Flexential pipeline.Identify and lead unique continuous improvement activities in support of customer.Ensure projects are on time, within budget and to satisfaction of client.Ensure complete understanding of project scope by technical teams and client.Coordinate with the technical teams, vendor(s), and client delivery team to ensure the timely delivery of project milestones.Required QualificationsB.S. in technical or business-related field5+ years of experience in technology / operations / design, preferably in the service provider industryExperience in customer facing technology roleExperience in Project Management and Planning / Road mappingExcellent communication, presentation & customer service skillsBroad based experience in Colocation Infrastructure and customer supportChange, Incident and Problem Management expertiseGood financial acumenSolutions minded on technology strategies, and IT service provider deliveryStrong technical background for developing and selling IT solutionsOperational process improvement awarenessAbility to guide technical staff in a distributed environmentAbility to adapt to an evolving technology landscapeWorking knowledge of Microsoft Excel, Word and contract management softwareFlexible schedule and ability to travelBase Pay Range: Annualized salary range offered for this position is estimated to be $108,000 - $120,000. However, the actual pay range depends on each candidate’s experience, location, and qualifications.Variable Pay: Discretionary annual bonus, based on personal and company performance.Physical RequirementsAbility to sit for extended periods of timeModerate keyboard usageThis position has the following safety hazards:Driving (must possess valid driver’s license and insurance)#LI-RemoteNot meeting every single requirement? No problem! We are looking for candidates who possess unique skills that set them apart from the rest. If you're enthusiastic about this role and believe you have the skills and abilities that would make you successful, don't hesitate to apply today!Benefits of working at Flexential:Medical, Telehealth, Dental and Vision401(k)Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)Life and AD&DShort Term and Long-Term disabilityFlex Paid Time Off (PTO)Leave of AbsenceEmployee Assistance ProgramWellness ProgramRewards and Recognition ProgramBenefits are subject to change at the Company's discretion.Flexential participates in the E-Verify program. Please click here for more information.EEOC Statement: Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr