Director of Learning & Development

Director of Learning & Development

Salary Range $125,000.00 - $150,000.00 Salary/year Position Type Full Time Job Shift Any Education Level 4 Year Degree Travel Percentage Up to 50% Category Training

Description

G O R E N T A L S Forbes Travel Guide · Official Elite Rental Car Company

Director of Learning & Development

Build the engine that turns great hires into legendary, five-star talent — across 33 states and nearly 1,000 teammates.

LOCATION Newport Beach, CA · Corporate HQ - REPORTS TO Chief People Officer - TYPE Full-Time · Exempt - TRAVEL 40–60% · National

This isn't a "run the LMS" job. It's a build-it-from-the-ground-up opportunity to shape how an entire luxury brand learns, grows, and delivers.

At Go Rentals, every interaction is a white-glove moment — and behind every flawless guest experience is a team that was trained to deliver it. As our Director of Learning & Development, you'll own the full employee journey, from a Carcierge's very first day to a Regional Director's next big promotion. You'll design certification programs, lead change in the field, and make professional growth our most powerful retention tool.

If you love turning business strategy into learning that sticks, this is your stage.

What You'll Own

The Learning Strategy Design and execute an enterprise-wide L&D vision that links every program to business goals, operational excellence, and career growth. - Certification Programs Build role-based learning pathways and certifications tied to core job duties — from Carcierge through VP — and keep them sharp as roles evolve.

Field Enablement Lead the learning side of operational change, equipping field teams across all locations to adopt new systems and processes fast and confidently. - Five-Star Service Training Craft guest-experience training that upholds our luxury, five-star standards and keeps brand behaviors front and center.

Measurement & ROI Use Kirkpatrick-style evaluation to prove impact — tracking time-to-productivity, retention, promotions, and real business results. - Modern Learning Tech Bring microlearning, mobile-first content, and AI-enabled tools to a distributed workforce that's always on the move.

The Employee Journey You'll Design

Day 1 Orientation, brand immersion & systems access - Week 1 Role fundamentals & service standards - Month 1 Skill reinforcement & early coaching - 90 Days Proficiency validation & certification - Year 1 Advanced skills & leadership readiness - Annual Recertification & continued growth

Why Go Rentals

Corporate HQ in beautiful Newport Beach, CA A genuine luxury, five-star service brand Build a function — real ownership & visibility Direct partnership with the Chief People Officer Shape careers for nearly 1,000 teammates Nationwide reach across 33 states & growing

The Practical Details

Travel Approximately 40–60% to field locations, including air, car & overnight stays — sometimes on short notice based on training cycles.

Physical Stand, walk, and drive for extended periods; lift up to 25 lbs; work across varied operational environments.

Requirements Authorized to work in the U.S.; valid driver's license; current auto insurance or proof of insurability.

Pre-Employment Offer contingent on a criminal background check and drug screening, conducted per applicable fair-chance laws.

Ready to Build Something Five-Star?

Bring your vision for world-class learning to a brand that obsesses over every detail. Apply today and let's grow our people and our future together.

Pay Ranges: Compensation may vary based on factors including skill set, education, responsibilities, seniority, geographic market, merit, productivity, prior experience, and travel.

Equal Opportunity: Go Rentals provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. We believe in a skills-first approach to recruitment — focusing on what you can do and how you can grow.

At-Will Employment: Employment with the Company is at-will and may be terminated by either party at any time, with or without cause or notice, subject to applicable law. This posting describes the general nature of the role and is not an exhaustive list of duties, which may change based on business need

Qualifications

Qualifications:

• 7–10+ years in training, L&D, or people development
• Bachelor's in HR, Organizational Development, Business, or Education
• Expertise in instructional design, in-person & LMS
• Experience building performance-tied certification programs
• Strong grounding in adult learning principles
• Track record driving engagement & retention through development
• Field & organizational change management experience
• Skill in training needs & job-task analysis
• Multi-state compliance training design & tracking
• Guest-experience training, luxury or hospitality a big plus
• eLearning tools: Articulate 360, Rise, Captivate
• Familiarity with AI & emerging learning technologies

Preferred: Advanced degree or L&D / instructional design certifications · change management methodology (Prosci, ADKAR) · Kirkpatrick evaluation & training ROI. We take a skills-first approach — an equivalent mix of education and hands-on experience is welcome.

* Not an exhaustive list of requirements.