Business Process Analyst

Job Description:

• This contractor role will act as a hands-on transformation partner to the Head of Operations.
• You will lead and support multiple operational improvement initiatives, working directly with engineering, production, procurement, facilities, and leadership teams.
• This is not a theoretical role - success requires the ability to assess current-state realities, design practical solutions, and actively drive implementation in a fast-changing, engineering-driven environment.

Responsibilities:

Process Improvement & Ways of Working

• Assess and document current-state processes across R&D and operational functions
• Identify inefficiencies, duplication, and gaps in accountability
• Design future-state processes aligned with best practices and organizational scale
• Develop clear process documentation including: Process maps and flowcharts, Standard Work Instructions (SWIs), Procedures and operating guidelines
• Drive action plans to close process gaps and support adoption

Workshop & Change Facilitation

• Independently design and facilitate workshops (e.g., process improvement, role clarity, system adoption)
• Engage cross-functional stakeholders to drive alignment and ownership
• Influence outcomes through strong facilitation, storytelling, and data-driven insights

Executive & Leadership Reporting

• Create executive-ready materials and updates for senior leadership
• Translate complex operational topics into clear, concise messaging
• Prepare recurring operational review content and ad-hoc analyses
• Support administration of operational KPIs

Software & Digital Tool Deployment

• Support deployment and adoption of modern business tools
• Assist with tool configuration, governance models, and training materials
• Act as a bridge between end users, leadership, and IT/system owners

Cross-Functional Collaboration

• Work closely with Engineering, Production, Procurement, Facilities, and Corporate teams
• Ensure processes and tools support seamless cross-functional operations
• Navigate cultural, functional, and geographic differences effectively

Requirements:

• 5+ years of relevant experience (10+ years strongly preferred)
• Demonstrated experience in: Business process improvement, Operational transformation, Working within engineering or R&D organizations
• Experience in automotive, manufacturing, or industrial environments strongly preferred

Desired Software & Technical Proficiency:

• Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams), Advanced Excel skills; strong PowerPoint storytelling, PowerBI, monday.com (or similar Work OS / PPM platforms), Jira, Confluence and/or Notion, SAP (working knowledge; not required to be a functional expert)

Education:

• Bachelors degree in Engineering

Additional Desired Attributes:

• Previous experience working with or within a Korean company or business culture
• Excellent communication and interpersonal skills
• Proven ability to influence without direct authority
• Comfortable operating in ambiguity and rapidly changing environments

We offer attractive, competitive compensation and benefits including, medical, dental, 401k, short-term disability, AD&D, tuition reimbursement, and more. If you take pride in your work and are committed to personal and professional success, let's talk. Please visit to learn more.


Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.