Benefits Coordinator

JOB DESCRIPTION The Benefits Coordinator is responsible for the administration of the school system's employee benefit programs, including health, dental, life insurance, and other benefits as assigned. The position serves as a primary resource for employees and as a liaison to insurance carriers, brokers, vendors, Payroll, Finance, and other departments. The Benefits Coordinator ensures accurate and timely enrollment, eligibility changes, billing, reconciliation, recordkeeping, open enrollment, and employee communication. The position requires strong attention to detail, organization, customer service, confidentiality, and the ability to interpret and apply benefit policies, collective bargaining agreements, plan documents, and applicable laws and regulations. ESSENTIAL DUTIES AND RESPONSIBILITIES • Administers health, dental, life insurance, and other employee benefit programs. • Processes enrollments, coverage changes, qualifying life events, cancellations, leaves of absence, retirement, separation, and other employment status changes. • Reviews benefit elections and supporting documentation for eligibility, accuracy, and completeness. • Assists employees with benefit plans, eligibility requirements, enrollment procedures, coverage options, deadlines, and related questions. • Coordinates benefit termination and continuation procedures, including COBRA requirements. • Reviews and reconciles insurance invoices with enrollment records and payroll deductions; identifies and resolves discrepancies and errors. • Coordinates with insurance carriers, brokers, benefit administrators, vendors, Payroll, Finance, and other departments to resolve enrollment, billing, eligibility, and coverage issues. • Maintains accurate and confidential employee benefit records and ensures information is consistent across HR, benefits, insurance, and payroll systems. • Coordinates the annual open enrollment process, including employee communications, materials, deadlines, elections, and implementation of plan changes. • Serves as a professional and knowledgeable resource for employees and assists with benefits orientations and informational sessions. • Develops and maintains benefit communications, forms, instructions, FAQs, and other informational materials. • Assists with implementation of new benefit plans, plan changes, vendor changes, and other benefit initiatives. • Administers benefits in accordance with school system policies, collective bargaining agreements, plan documents, and applicable federal and state laws and regulations. • Assists with required notices, audits, surveys, reports, and other compliance activities. • Generates and maintains benefit-related reports and documentation. • Works collaboratively with Human Resources, Payroll, Finance, and other departments on employee benefit matters. • Assists with employee onboarding, offboarding, leaves, retirement processing, and other employment changes as they relate to benefits. • Maintains strict confidentiality of employee, payroll, insurance, and personal information in accordance with school system policies, applicable laws, and professional standards. • Assists with special projects and performs other related duties as assigned. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES • Knowledge of employee benefits administration, particularly health, dental, and life insurance. • Knowledge of benefit enrollment, eligibility, qualifying life events, billing, and reconciliation processes. • Knowledge of applicable federal and state laws and regulations governing employee benefits. • Ability to interpret and apply collective bargaining agreements, plan documents, and school system policies. • Exceptional attention to detail and organizational skills. • Strong written, verbal, customer service, and interpersonal skills. • Ability to communicate complex benefit information clearly and professionally to employees and administrators. • Ability to exercise sound judgment and maintain strict confidentiality. • Proficiency with Microsoft Office, databases, spreadsheets, HRIS, benefits administration, and payroll systems. • Ability to manage multiple priorities, meet deadlines, work independently, and resolve problems effectively. • Ability to establish and maintain effective working relationships with employees, administrators, vendors, carriers, and colleagues. MINIMUM QUALIFICATIONS • Associate's or Bachelor's degree in Human Resources, Business Administration, Public Administration, Finance, or a related field preferred. • Three (3) years of progressively responsible experience in employee benefits, Human Resources, insurance administration, payroll, or a related field. • Experience administering health, dental, and/or life insurance programs strongly preferred. • Experience in a public-sector, municipal, educational, or unionized environment preferred. • Experience with HRIS, benefits administration, and/or payroll systems preferred. COMPENSATION $60,000-$75,000 annually, commensurate with qualifications and experience. EQUAL OPPORTUNITY EMPLOYER The Brockton Public Schools is an Equal Opportunity Employer and is committed to fostering an inclusive culture where diverse perspectives and backgrounds are celebrated. The District seeks to build a workforce that reflects the diversity of the community it serves and encourages all qualified candidates to consider employment opportunities within the Brockton Public Schools. The duties and responsibilities listed above describe the general nature and level of work performed in this position and are not intended to be an exhaustive list. Duties may be modified or assigned as necessary to meet the operational needs of the school system.