Junior Customer Success Manager - Consumer Trends SaaS

Job Description

Job Description

Spate is seeking a client-obsessed, detail-oriented Junior Customer Success Manager to join our growing team. This role is ideal for someone who thrives in a fast-paced environment, takes pride in delivering an exceptional client experience, and knows how to turn data into value for the brands they work with.

Spate is the machine intelligence platform used by top industry beauty brands for marketing and product innovation. We analyze over 20 billion search signals to spot the next big beauty trend and help brands identify what consumers really want. Spate was founded by two ex-Googlers that built the Google trendspotting division and uncovered trends such as turmeric, cold brew, and face masks. With a strong proven track record, Spate has become the trusted source for beauty data across publications such as the New York Times, WWD, Vogue, and CEW.

As a Junior CSM at Spate, you'll own a portfolio of accounts across the beauty and wellness space — serving as the primary relationship owner from onboarding through renewal and upsells. You'll be responsible for driving retention, deepening product adoption, and the long-term client health across some of the top beauty brands in the industry.

Day-to-day, you'll work closely with our Sales, Insights, and Product teams to ensure clients are getting maximum value from the platform, and advocate internally when they're not. You'll onboard new clients with confidence, leveraging a proven playbook built across 200+ accounts. We're looking for a beauty enthusiast who's equally comfortable talking data. We'll train you on how to use Spate's trend intelligence for product development and marketing in beauty, but you'll bring the curiosity and drive to make that knowledge stick.

Responsibilities

• Own a portfolio of accounts across multiple tiers; manage relationships, health, and outcomes end-to-end
• Lead structured onboarding and training for new clients, ensuring fast time-to-value and strong product adoption
• Monitor account health and proactively engage at-risk accounts before churn signals escalate
• Drive renewal conversations, negotiate contracts, and maintain a high net revenue retention rate
• Conduct regular check-ins and strategic touch points with key stakeholders
• Translate platform data into actionable use cases tailored to each client's business goals
• Maintain clean, up-to-date records in CRM (HubSpot/ChurnZero) — activity logging, health scores, and contact data
• Own upsell and expansion opportunities within your book of business end-to-end, from identifying growth potential to closing the deal

Requirements

• 1 - 2 years of experience in Customer Success, Account Management, client services, or a consultative client-facing SaaS role
• Demonstrated track record of owning renewals and hitting retention or satisfation targets
• Strategic thinker with a bias towards action in a fast-paced environment
• Self-starter with proven creative problem-solving credentials
• Strong executive presence — comfortable presenting to senior stakeholders and navigating complex organizations
• Exceptional written and verbal communication skills
• Highly organized and detail-oriented, with the ability to manage a large book of business without things slipping
• Excited about being part of a growing team
• Authorized to work in the U.S.

Preferred Qualifications

• Experience in beauty, CPG, retail, or trend/consumer insights industries
• Background in agency, consulting, market research, analytics, or brand management a plus
• Familiarity with HubSpot, ChurnZero, or similar CS platforms
• Experience with data analytics or SaaS platforms that require consultative onboarding

Benefits

About Spate

At Spate, we use data science to predict the next big consumer trend in beauty, personal care & food.

Spate was founded in 2018 by Yarden Horwitz & Olivier Zimmer, two ex-Googlers who led the trendspotting division at Google and uncovered trends such as turmeric, cold brew, and face masks. Spate has been funded by the prestigious Y Combinator incubator and Initialized Capital. We currently have ~200 clients in the U.S., mainly in the beauty space from direct-to-consumer brands to big names such as L’Oréal, Estée Lauder, Unilever, and more.

As two ex-Googlers with a passion for using data to spot new patterns in consumer behavior, and we have made it our mission to build the world’s greatest consumer trends prediction platform of all time. And not just because we want to be trendy, but because we want to help brands get better at giving consumers what they really want.

Brands waste over $200BN every year due to product launch failures and inventory waste. By spotting Turmeric, we were able to tell brands to stop wasting money on kale products and provide consumers with glorious golden milk lattes instead - because that’s what consumers want.

How do we do this? We tap into publicly available consumer data (anonymous and aggregated) to identify interesting shifts in consumer behavior. We leverage the latest available technology in ML to solve problems in ways that have never been explored before.

Why Spate?

• Join a well-funded company that is working with the top brands in beauty, wellness & consumer goods
• Work directly with the founders to set the direction of the company
• Grow in a fast-paced environment
• Always be up-to-date on the latest trends!

We enjoy a casual atmosphere, but our culture is about getting things done. We are passionate yet pragmatic when it comes to solving problems in a fast-paced environment. Our standards are high, but we thrive on working with people we respect and can learn from. We’re flexible on work styles as long as everyone is getting their work done - and getting it done well.

We are an equal opportunity employer where our diversity and inclusion are central pillars of our company strategy. We look for applicants who understand, embrace, and thrive in a multicultural and increasingly globalized world. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Spate offers:

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Work From Home flexibility
• You would be expected to come to the NY office twice a week, with the flexibility to work remotely during the year upon your manager's approval
• Salary for this role: $80K to $90K + $20K OTE ($100K - $110K total)