Project Manager

Cape Fox subsidiary, Eagle Health, LLC, is seeking a highly organized and motivated Senior Intake Officer / Project Manager to join our team in support of a federal government client. This role requires strong interpersonal skills, attention to detail, and the ability to work under tight deadlines while overseeing intake operations, managing workflow efficiency, supporting application processing, developing Standard Operating Procedures (SOPs) and training materials, conducting quality assurance and compliance reviews, preparing reports and metrics, and supporting program sustainment and process improvements. This position is contingent upon the award. The salary range (or hiring range) for this exempt position is: $140,900 - $142,000 We offer a variety of benefits, including company holidays, paid time off, health insurance, dental insurance, vision insurance, life and disability insurance, tuition reimbursement, and a 401K with company match. This job will be posted until filled or withdrawn. Core Duties Provides the above support Oversees program workflow and intake operations Develop SOPs and training materials Conducts quality assurance and compliance checks Leads program sustainment and modernization Oversee daily intake operations and maintain workflow efficiency Captured institutional knowledge by documenting legacy processes and tribal-specific enrollment considerations Must develop, update, and maintain SOPs, manuals, and workflow guidance Recommend policy or procedural adjustments to improve accuracy, timelines, and public service Provide training to new and existing staff on updated procedures and best practices Lead transition planning to ensure resilience in staffing disruptions, retirements, or organizational changes Develop SOPs and additional procedural documentation to stabilize the office long-term Serve as a point of contact for technical and administrative questions Conduct periodic audits for accuracy, completeness, and compliance with policies Ensure adherence to the government tribal enrollment and records management regulations Maintain full compliance with privacy and safeguard standards Monthly application processing metrics (volumes, turnaround times, QA findings) Ad hoc reports on application trends, system performance, and operational constraints Regular (minimum weekly) updates to the Alaska Region Enrollment database reflecting application progress and determinations #J-18808-Ljbffr