Patient Service Representative

Job Description

Job Description

Benefits/Perks

• Flexible Scheduling
• Competitive Compensation
• Careers Advancement 

Job Summary

We are seeking a Patient Care Representative to join our team. No healthcare experience required. Applicant must be a growth minded and outgoing person who possesses strong collaboration skills. The primary responsibility of the PSR is to ensure 100% customer satisfaction through a welcoming and attentive atmosphere, efficient operations, and strong communication with the providers in the clinic (physical therapists and physician). 

Responsibilities 

• Greet patients at check-in and ensure they are scheduled for future appointments, account balance is up to date
  and all insurance requirements are current.
• Answer phone calls from patients, and referral sources throughout the day.
• Complete new patient registration
• Complete Insurance/benefits verification, and present accurate PT benefits to the patient at Initial Evaluation.
• Run reports daily to ensure clinic is compliant with payer requirements including: prescriptions, Medicare plans of care and progress reports, authorizations, referrals, visit restrictions, medical necessity reviews, etc.
• Complete all Medical Records requests.
• Order all monthly clinic office supplies and marketing materials

 

  Qualifications

• Previous experience as a Care Coordinator or in a similar position is preferred
• Strong problem-solving and organizational skills
• Ability to manage multiple projects or tasks and prioritize appropriately
• Ability to work in fast-paced situations and make sound decisions quickly
• Excellent interpersonal skills and high level of compassion
• Strong verbal and written communication skills