Vice President of Account Services

Job Description

Job Description

About On Board Experiential (OBE)

OBE is a global marketing agency that brings brands to life through culture-shaping experiences. For more than 30 years, we've partnered with iconic brands — including Nike, the NFL, JPMorganChase, Meta, Sephora, Starbucks, and Converse — to build community, create cultural relevance, and drive measurable business impact. With offices in Los Angeles, New York, San Francisco, and London, we activate globally. OBE is also a founding member of The ADD Collective, extending our reach and resources while staying true to our core capabilities.

We've been recognized by Event Marketer as one of the best places to work in events — and we couldn't agree more.

The most important part of our business is our people. They are hardworking, imaginative, and make genuinely remarkable things happen. But behind every great activation is a human who deserves rest, connection, and a life outside of work. That's why we invest in recovery days, company offsites, happy hours, and the kind of friendly-but-competitive fitness challenges that bond teams for life.

We show up for each other — in open conversations that heal, inspire, and bring us closer. We want to hear about your lived experiences, your unconventional ideas, and the perspectives only you can bring. Being unapologetically yourself isn't just welcome here. It's part of the job.

SUMMARY OF POSITION  

OBE is looking for a passionate, highly motivated VP, Account Services candidate to join a fast-paced, dynamic team within On Board Experiential. This role is the inward-facing engine of the Account Team: it owns the health, retention, and growth of existing client relationships, complementing the Chief Growth Officer's outward-facing focus on new business and market expansion. The successful candidate will balance their time between leading and mentoring teams and managing the business of existing accounts. 

 

LEADERSHIP  

• Co-leads the Account Team alongside the Chief Growth Officer, leading with the agency's performance-based culture and setting the appropriate leadership tone for the team.    

• Act as oversight and guide teams on multiple projects simultaneously across functional teams, both internal and external.   

• Provide mentorship and candid real time feedback to direct reports, cross functional team members as needed and appropriate.    

• Ensure team members are properly evaluated, hired, and trained in accordance with company best practices.    

• Be fully versed and effectively implement all OBE administrative and operational policies.   

CLIENT BUSINESS MANAGEMENT  

• Serve as senior strategic advisor to existing top-tier clients, demonstrating thought leadership with insightful analysis of client objectives and developing innovative solutions that enhance the brand's presence. 

• Own executive-level client relationships, accountable for account health, client satisfaction, and retention. 

• Set strategic direction for client projects, including annual and ongoing account planning focused on deepening existing relationships. 

• Manage stakeholder engagement, ensuring each stakeholder is engaged appropriately, timely, and efficiently. 

• Demonstrate forward-thinking and excellent problem-solving skills, with the ability to proactively anticipate obstacles, communicate with appropriate parties, and create timely solutions. 

• Drive and/or supervise client activations to ensure proper planning, development, and execution with the utmost professionalism and accountability. 

• Approve client MSAs and program SOWs, ensuring resources, budgets, timelines, and deliverables stay aligned with contract terms and client commitments. 

• Support assigned account teams on all functional and tactical aspects of execution, including budgeting, timelines, KPIs, measurement, evaluation, modification and enhancements, training, and reporting. 

 

TEAM GROWTH & MENTORSHIP  

• Actively listen and empower others to lead conversations, motivate others, and share confidence in others with authenticity. 

• Recognize audience needs with varying tones and approaches, with the ability to read the room and address issues immediately and honestly. 

• Ability to self-navigate through conflict resolution, recognizing when to seek support, with strong self-awareness of one's own energy and contribution. 

• Ability to guide teams through conflict resolution and recognize when to seek support. 

• Identify training needs and growth opportunities for individuals and departments. 

• Collaborate with Leadership and the Executive team, including the Chief Growth Officer, to identify strengths and development opportunities across the account team.  

ACCOUNT GROWTH & CLIENT DEVELOPMENT   

• Drive organic growth within the existing account roster through upsell, cross-sell, and account expansion opportunities. 

• Demonstrate a clear understanding of OBE's range of products and services and the ability to sell these into existing client work. 

• Continually identify opportunities to deepen and diversify client relationships beyond the immediate program. 

• Partner with the Chief Growth Officer and new business team on RFPs and pipeline opportunities where existing client relationships or expertise can support the effort. 

• Actively network within the client's organization and industry to strengthen and broaden the relationship. 

FINANCIAL ACCOUNTABILITY  

• Demonstrate a firm understanding of account-level profitability, contribution margins, resource efficiencies, and utilization; accurately manage reports and share updates with the Executive team on a regular cadence. 

• Oversee project budgets, including tracking, billing, contributions, rate cards, and client approvals. 

• Approve budgets and contracts over threshold; lead high-level contract negotiations for existing accounts. 

• Identify and leverage new revenue opportunities within the existing account roster for agency growth 

SUCCESS METRICS  

• Client retention rate 

• Account growth percentage (organic growth, upsell/cross-sell) 

• Client satisfaction scores 

• Delivery and profitability health of assigned accounts 

 

DESIRED SKILLS AND EXPERIENCE

 

EDUCATION / EXPERIENCE