Parish Receptionist

Job Title: Parish Receptionist

The Parish Receptionist serves as the welcoming face and voice of the parish, providing a warm, faith-filled presence for parishioners, visitors, and callers. This position ensures a professional, organized, and hospitable office environment while offering clerical and administrative support to parish operations. The Receptionist plays a vital ministry role, helping connect people to parish life and ensuring that communication, hospitality, and records support the parish mission.

Primary Responsibilities

• Greet and assist parishioners and visitors with warmth and professionalism.
• Answer phones and emails, route inquiries, and provide accurate information about parish activities.
• Maintain a welcoming and organized reception area.
• Coordinate and support front-desk volunteers.
• Provide clerical assistance to staff, including data entry, mail, and supplies.
• Gather and submit bulletin information by deadlines.
• Process payments for church services (funerals, certificates) and maintain related records.
• Prepare correspondence and parish announcements as directed.
• Assist families with Baptism and sacramental inquiries and forms.
• Review paperwork and coordinate with the Faith Formation Administrative Assistant for PDS entry.
• Prepare certificates and maintain files securely.
• Support clergy and coordinators for scheduling and record accuracy.
• Work with the Business Manager, Faith Formation Administrative Assistant, Bookkeeper, and Operations Coordinator.
• Communicate scheduling updates and facility needs.
• Support coordination of parish events and ensure excellent hospitality.
• Collaborate with volunteers and maintain records of key distribution for authorized facilities users, processes and issues key cards to Parishioners for our Blessed Sacrament and Grotto area.
• Acts as liaison for requests to the prayers of the faithful, sick list, communion to the sick and bereavement.

Requirements

• Practicing Catholic with knowledge of parish life and sacraments.
• Friendly, compassionate, and professional demeanor.
• Excellent interpersonal and communication skills.
• Experience with Microsoft Office and parish databases (PDS)
• Strong organizational and multitasking skills.
• Ability to maintain confidentiality and professionalism.
• Bilingual (English/Spanish or English/Vietnamese) strongly preferred.

Work Expectations

• Full-time position (35–40 hours/week), typically during office hours with occasional evenings or weekends.
• Represents the parish with a ministry of presence, welcoming all with warmth and faith.
• Works collaboratively with staff, clergy, and volunteers to uphold parish hospitality standards.

Physical Requirements

While performing the duties of this job the employee is regularly required to remain in an office at a computer workstation and access information from a computer and use a phone system. The employee is required to be mobile to, from, and within the office, as well as maneuver throughout the school facility to attend meetings, briefings, and other work-related events. The employee may be required to conduct trips to, from, and within various city and county-wide locations to attend meetings or events. The employee must occasionally lift and/or move up to 15 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Good Shepherd Catholic Parish, as part of the Catholic Diocese of San Diego, is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, genetics, disability, age or veteran status.