Jr. Service Desk Analyst, Technician

Jr. Service Desk Analyst, Technician Job ID: 2026-28791 Category: Helpdesk Location: US-GA-Atlanta About the Opportunity DMI, LLC is seeking a Junior Service Desk Analyst, Technician to join us. Duties and Responsibilities Assist CDC personnel with Level 1 IT support requests through ServiceNow, email, phone, and chat channels. Conduct initial troubleshooting and analysis of reported IT issues, escalating unresolved incidents as necessary. Document customer interactions, resolutions, and escalations accurately in ServiceNow. Support remote troubleshooting efforts using approved remote access tools. Verify ticket closure with customers to ensure satisfaction and service restoration before finalizing incidents. Maintain professional communication standards and provide courteous support to all users. Qualifications High School Diploma 2+ Years of Experience in Deskside Support Required and Desired Skills / Certifications ITIL Preferred Minimum Citizenship Status Required: Must be a U.S. Citizen Physical Requirements: No Physical requirement needed for this position. Location: Atlanta, Georgia Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. U.S. citizenship may be required for some positions. #J-18808-Ljbffr DMI (Digital Management, Inc.)