Desktop Support Analyst

Excited to grow your career? BBVA is a global company with more than 160 years of history that operates in more than 25 countries where we serve more than 80 million customers. We are more than 121,000 professionals working in multidisciplinary teams with profiles as diverse as financiers, legal experts, data scientists, developers, engineers and designers. About the job: Summary of Responsibilities: Systems/Apps administration including installation/upgrade of software’s, account management, access control, building workstations/laptops, fixing computers/systems issues, building and supporting VDI machines, and maintenance support. List Major/Essential Job Duties: Responsible for supporting day to day operations on the service desk (calls, emails, tickets), desktop and engineering support including banking, financial trading, and IT Systems. Supervise Information Systems, Security and Auxiliary services. Fixing computers vulnerabilities, and patching. Analyze incidents reported by users and fixing them. Handling Start of the day and End of the day processes. Handling end-user’s problems related to phone/turret system and network. Coordinates with Madrid (H.O.) to resolve systems issues. Troubleshooting and solving systems/desktops performance issues.7 Creating Windows and VDI Images and Maintaining Them. Building workstations/laptops/mobile devices. Handling IT Asset Inventory Management. Level of Complexity and Risk Involved: This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position utilizes one-on-one consultancy to end users and BBVA head office staff. The position’s responsibilities require independent analyses, communication and problem solving. Work is performed with little supervision and requires initiative and judgment. Skills, knowledge, and abilities/Competencies: Must hands- on experience of windows operating system (windows 10, 11 enterprise or above), installation, building machines using windows imaging, and troubleshooting. Experience in IT Service Request Management System like Service Manager, BMC Helix, Service Now etc. Experience with Mobile Device Management (e.g. MobileIron, Intune). Experience with Cisco Phone Systems/IPC Turret Phone Systems. Must be knowledgeable in new technologies, personal computer operation, desktop operating systems and productivity applications. Must have depth experience with Microsoft Office on premises and cloud (including Addins/Macros troubleshooting). Have experience with conferencing audio video devices. Must have excellent interpersonal communication skills and attention to details. VDI (Virtual Desktop) handling experience. Demonstrates understanding and experience with banking organization computing environment/ Financial/Trading applications (e.g. Bloomberg/API, ION Trading, Tradeweb, Maxxtrader, Refinitiv Trading, FXALL, CME/BrokerTec, Market Axess , ICAP, Moody’s Analytics, Flextrade etc.) including hardware and software systems, etc. Experience with Qualys, Ivanti, Zscaler, SentinelOne, and vulnerability management. Workday Administration experience is huge plus. Collaborative and team player. Good organizational and problem-solving skills. Good understanding of networking. Ability to make decisions, plan effectively and work under pressure. Passionate to learn new technologies, adopt as per evolving business needs and getting things done. Some experience to create reports using Excel, LDAP, and SQL queries is a plus. Additional Education while not necessary, but would be considered a plus: Microsoft Certifications, Cisco Certifications. Fluency in Spanish a plus. Bachelor's degree (B.A or B.S.) or equivalent from a four-year college required and 1 or more years related experience and/or training; or equivalent combination of education and experience. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. With respect to this position in our New York Office, the expected base salary ranges from $80,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus. *Employment eligibility to work with BBVA in the U.S. is required as the company will not pursue visa sponsorship for these positions Legal requirements It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus. Pay Transparency Policy Statement The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information (41 C.F.R. 60-1.35 (c)). Individuals with Disabilities BBVA USA, BBVA Securities Inc., and BBVA S.A. New York Branch invite all interested and qualified applicants to apply for employment opportunities. If you are a U.S.-based job seeker with a disability who is unable to use our online tools to search and apply for jobs, please contact us by emailing: View email address on click.appcast.io or by calling toll-free (in the U.S.) View phone number on click.appcast.io. Please indicate the specific type of assistance needed*. *The disability access telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related or technical issues, will not receive a response. EEO Statement BBVA USA, BBVA Securities Inc., and BBVA S.A. New York Branch have a firm and unwavering policy to provide equal employment opportunity without regard to age, citizenship, color, disability, ethnic origin, gender, gender identity and expression, marital status, nationality, national origin, race, religion, sexual orientation, genetic predisposition, protected veteran status, or any other status or classification protected by federal, state or local law. This policy includes all job groups, classifications and organizational units. With regard to employment, this policy extends to applicants and covers our recruiting, hiring, promotion, transfer, demotion, discipline, termination, benefits, compensation and training practices as well as social and recreational activities. View the "EEO is the Law" & "View the EEO is the Law Supplement Poster" poster. BBVA USA, BBVA Securities, Inc., and BBVA NY are equal opportunity and affirmative action employer. Don’t miss any opportunity and... upload your CV! You will join our Talent Community so that we can send you future opportunities that match your profile. Leave your resume We are more than 121,000 colleagues across 25 countries, working in multidisciplinary teams where we understand the importance of work-life balance. We support our clients in the energy transition and are committed to inclusive growth. We are pioneers in adopting disruptive technologies that will shape the financial industry. Dare to define the future of banking!