Customer Service Specialist
GSM Outdoors
Senior Customer Success SpecialistAt GSM Outdoors, our Wireless customers with 5+ cameras represent some of our most valuable and brand-loyal users. The Senior Customer Success Specialist will be responsible for delivering elevated customer service and technical support while actively protecting subscription revenue and customer lifetime value.This role blends advanced troubleshooting expertise with strategic retention skills. You will manage high-value accounts, resolve complex technical concerns, and lead save conversations when customers request cancellations, credits, or plan reductions.This is not Tier 1 support — this is ownership-level service.Key Responsibilities:VIP Account ManagementServe as primary escalation contact for multi-device customersProvide white-glove service to high-value accountsReview account history and proactively identify friction pointsMonitor device performance trends and subscription utilizationTroubleshoot cellular trail cameras, app functionality, firmware, and connectivity issuesDiagnosing signal strength, data transmission, SD card performance, battery consumption, and firmware conflicts, Support customers managing 5+ active devicesGuide customers through advanced app navigation and subscription managementDocument cases thoroughly for trend tracking and product feedbackRetention & Revenue ProtectionLead save conversations when customers request cancellation or plan downgradesIdentify root causes (technical issues, billing concerns, hardware frustrations)Apply structured retention strategies and objection-handling techniquesOffer appropriate solutions (troubleshooting, replacements, plan adjustments, education)Protect recurring subscription revenue and reduce churnEscalation & Cross-Functional CollaborationPartner with App Development, warehouse, and salesEscalate firmware bugs or app defects with detailed documentationIdentify recurring issues impacting churn and communicate findings to leadershipSupport Customer Service and Tier 1 agents with complex case resolutionPerformance MetricsRetention Save RateMulti-Device Account Satisfaction (CSAT)First Call ResolutionEscalation Reduction RateDocumentation AccuracyRequired Experience:3+ years of Customer Service experience, Wireless Technical Support, Tier 2, or VIP Retention Escalation SupportExperience supporting cellular devices, connected productsProven success in retention or cancellation save environmentsStrong technical troubleshooting skillsAbility to confidently navigate multiple systems simultaneouslyPreferred ExperienceExperience with cellular trail cameras or outdoor technologyBackground in subscription-based platformsExperience supporting app-based ecosystemsKPI-driven call center experience GSM Outdoors
$23.75 - $25 per hour
Customer is looking for a Bilingual Customer Service Specialist in IRVING, TX who has: Experience: 6+ months of Customer Service, Financial Services, or Contact Center experience, or an equivalent combination of education, training, or military experience. Pipeline...SuggestedHourly payPermanent employmentContract workTemporary workWork experience placementWork at officeWork from homeMonday to FridayShift workIrving, TX24 days ago- ...Job Description Job Description Description: Astura’s Customer Service Specialist will serve as the main line of communication between the sales force and the internal operations team. This position manages the complete lifecycle of the sales process from “onboarding...SuggestedCasual workWork at officeMonday to Friday
Astura Medical
Irving, TX22 days ago - Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Customer Service Specialist in Irving, TX (Hybrid). Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract...SuggestedLong term contractContract work
- ...Bilingual Customer Service Specialist Customer is looking for a bilingual Customer Service Specialist in Irving, TX who has: Fluency in both English and Spanish Experience: 6+ months of Customer Service, Financial Services, or Contact Center experience, or an equivalent...Suggested
- ...Customer Service Specialist Customer is looking for Customer Service Specialist in Irving, TX who has: Experience: 6+ months of Customer Service, Financial Services, or Contact Center experience, or an equivalent combination of education, training, or military experience...Suggested
- ...Job Title We are seeking a polished, professional individual with strong sales and customer service skills. Location Irving, TX Salary Range $22 - $25/hr w2 In Office Expectation 3 days a week in office Tue-Thurs (Mon and Fri WFH). During training process...Contract workWork experience placementWork at officeImmediate startWork from home3 days per week
- Job TitleAbility to work well and consult with associates at all levels and contribute to a positive work environment. Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and...Shift work
$15 - $18 per hour
...or State Board of Education certified GED along with related/equivalent experience or Associates Degree required.1-3 years of Customer Service or Sales experience.Knowledgeable in Microsoft Windows (Word) and the internet.Ability to navigate a computerized data entry system...$15 - $18 per hour
Gecko Green Lawn Care And Pest ControlQualified candidates must be responsible, self-motivated, customer service driven individuals.We treat our employees with respect, with the knowledge that they will in turn treat our customers well.Job Type: Part Time, Full-timeGecko...Part timeShift workDay shiftAfternoon shift- A leading home improvement retailer in the United States seeks dedicated individuals to join their Pro Customer Service/Sales Team. The role focuses on delivering exceptional service to professional customers, such as contractors and property owners. Candidates will assist...For contractors
$16 - $21 per hour
...s what you can expect: \n \n \n Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. \n \n Learn and uncover customers' needs by creating connections and asking the right questions...Hourly payFull timeTemporary workWork experience placementSummer workImmediate startShift workWeekend workAfternoon shiftVerizon
Irving, TX7 days ago- ...Senior Customer Success Specialist At GSM Outdoors, our Wireless customers with 5+ cameras represent some of our most valuable and brand-loyal... ...will be responsible for delivering elevated customer service and technical support while actively protecting subscription...
- ...looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a...Work experience placementMonday to FridayShift workWeekend work
$65k
...Crafting Brighter Futures for Businesses Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. Role Overview: As a Benefits...Full timeFlexible hoursThe Busby Agencies
Dallas, TX1 day ago- ...Overview: DatamanUSA is looking for a Call Center Services Representative 3 for our direct client based in TX. This is a great opportunity... ...Excel, Word, and PowerPoint Core Competencies: *) Customer-Centric Mindset *) Analytical Problem Solving *)...Work at office
Dataman Ltd
Irving, TX1 day ago $18 - $24 per hour
...technical or administrative, mainly pre-defined support activities for service operations and delivery. Processes incoming orders, inquiries,... ...products or services. Performs order management for assigned customers, and manages and files client information in the information...Work at officeRemote workCynet Systems
Irving, TX1 day ago- ...and/or administrative, mainly pre-defined support activities for service operations and delivery. Processes incoming orders, inquiries... ...products and/or services. Performs order management for assigned customers, manages and files clients' information in the information...Work at officeRemote work
Comrise
Irving, TX2 days ago - ...Description Join BSI Financial Services as a Customer Care Representative. The Customer Care Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company processes...Full timeTemporary workWork at officeMonday to FridayShift work
BSI Financial
Irving, TX1 day ago $80k - $100k
...you’re passionate about building relationships, solving problems, and creating exceptional customer experiences, this is your opportunity to make an impact. As a Customer Service Advisor (CSA) at RDO, you’ll play a key role in supporting customers with equipment solutions...Base plus commissionRDO Equipment
Irving, TX4 days ago- ...Customer Service Advisor At Briggs Industrial Solutions, our team members and our culture are just as important to the company as serving our customers. We believe our team members are the key to our success and we pride ourselves in hiring the highest quality people...Work experience placement
Briggs Equipment
Irving, TX11 hours ago - ...Customer Service Advisor As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product knowledge and services to present oil change options and additional services...Hourly payWeekly payFlexible hoursAfternoon shift
Valvoline Instant Oil Change
Irving, TX3 days ago - ...maintain strong relationships with Vulnerability Management, SOC, Threat Intelligence, IT Risk, and Compliance teams as primary platform customers· Facilitate requirements workshops, discovery sessions, and demos with business and technical stakeholders· Develop and present...
LTM
Irving, TX1 day ago $13 - $16 per hour
Circle K Cashiers provide fast and friendly service to customers by operating the register, handling cash transactions, restocking shelves, preparing coffee and food items, and keeping the store clean and organized. Employees may also assist with fuel transactions and...Hourly payFlexible hoursCircle K
Irving, TX4 days ago$15 - $23 per hour
Petco Cashiers and Customer Service Associates are responsible for providing a friendly and helpful shopping experience while supporting daily store operations. Employees operate the register, handle cash and card transactions, assist customers with finding pet food and...Hourly payFull timePetco
Irving, TX2 days ago$15 - $18 per hour
Best Buy Cashiers and Customer Service Associates assist customers with purchases, returns, exchanges, and general product questions while providing a friendly in-store experience. Responsibilities include operating the register, handling cash and card transactions, assisting...Hourly payBest Buy
Irving, TX3 days ago$20 - $23 per hour
...Work Schedule: M – F, 8-5 Type of Employment: Contract to Hire Compensation: $20 - $23 /hour Industry: Professional Services Benefits: This role is eligible for Dental, Vision, and Health benefits available after 60 days on contract. Job Description...Contract workWork at officeLocal areaAddison Group
Irving, TX4 days ago- ...Associates who enjoy helping people and creating memorable stays. This role is a great fit if you have at least one year of customer service experience, especially in hotels, restaurants, or travel. As a full-service Marriott hotel, we welcome many business travelers...Full timeTemporary workImmediate startShift workWeekend workDay shiftAfternoon shift
Marriott Dallas Las Colinas
Irving, TX23 days ago - ...superior clinical care, rehabilitation, wellness, and supportive services that meet the wants, needs, and expectations of our patients... ...knowledge of various computer systems is helpful Exceptional customer service skills Benefits: ~ Medical Insurance ~ Dental...Work at officeWeekend work
The Villages on MacArthur
Irving, TX8 days ago $19 per hour
...Responsibilities: Make outbound calls to new and existing customers from warm leads. Engage with each customer and update call... ...telephone DaBella is the recognized leader in home improvement services, building lasting value in roofing, siding, windows, and baths...Immediate startRelocationShift work- ...Competitive salary Flexible schedule You May Be a Great Fit as a Customer Care Manager at Linda DeSpain - State Farm Agent if: You’re the... ...Agent. Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This...Full timeWork at officeRemote workFlexible hours
Linda DeSpain
Irving, TX4 days ago
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