Inside Sales Representative - Charlotte, NC

Inside Sales Representative

The Inside Sales Representative (ISR) supports customers and the sales organization by providing high-quality service, accurate order processing, and timely sales support. This role handles inbound and outbound communication, prepares quotes, assists with product information, and ensures a positive customer experience while supporting revenue growth.

Customer Service & Sales Support

• Respond to inbound calls, emails, and online inquiries
• Provide customers with product, pricing, and availability information
• Process orders, returns, replacements, and account updates
• Troubleshoot basic order or service issues and follow standard workflows
• Maintain accurate documentation in CRM and internal systems

Inside Sales & Revenue Support

• Prepare quotes within established pricing guidelines
• Conduct routine outbound follow-ups on quotes and open orders
• Identify upsell and cross-sell opportunities
• Support field sales teams with documentation, samples, and scheduling
• Maintain strong product knowledge to guide customers effectively

Workload Expectations

• Manage high-volume daily customer communication
• Complete 515 quotes per day depending on complexity
• Process 2040 orders or service tickets per day
• Maintain consistent follow-up on assigned quotes and customer needs
• Perform other related duties as assigned

Success in This Role Looks Like

• Accurate and timely order entry
• Consistent quote turnaround and follow-up
• High customer satisfaction scores
• Strong collaboration with internal and field sales teams

Job Competencies

Budget

Computer Skills

Conflict Management

Customer Service

Decision Making

Problem Solving

Product Expertise

Project Management

Results Driven

Sales Goal

Business Acumen

Sales Skills

Self-Development

Strategic Thought

Technical Skills

Education / Training

Associate degree (AA) required; Bachelors degree preferred.

Qualification/Experience

• 13 years of experience in inside sales, customer service, order management, or a related field.
• Experience with e-commerce platforms and order processing preferred.
• Strong communication, organizational, and multitasking skills.
• Ability to prioritize tasks and work efficiently in a fast-paced environment.

Computer & Technical Skills

• Knowable working with ERP systems for order processing, inventory tracking, and customer account management a plus. Proficiency in CRM/ERP systems
• Basic knowledge: Microsoft Word: Office, Excel, PowerPoint, Outlook skills, including OMS, and MPS (Data analysis for sales reporting).