Business Development Representative

We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback. We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus. Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers. Let’s build experiences people love—together.

The Opportunity

As a Business Development Representative I, you’ll play a key role in driving growth by connecting with prospective customers and helping them understand the value of our platform. You’ll partner closely with Account Executives to identify new opportunities, build meaningful relationships, and contribute to a collaborative, high-performing sales organization. This is an exciting opportunity for someone who is motivated, curious, and eager to build a successful career in sales. You’ll work in a fast-paced environment where initiative, communication, and problem-solving are valued, while gaining exposure to modern sales strategies and customer engagement practices.

Responsibilities

• Identify, qualify, and create new sales opportunities within assigned target accounts and territories
• Proactively engage prospective customers through phone, email, and other outreach channels
• Execute an account-based go-to-market strategy in partnership with Account Executives
• Build trusted relationships with prospects by understanding their business challenges and goals
• Qualify inbound and outbound opportunities and support pipeline development
• Maintain accurate activity tracking and consistently achieve weekly and monthly KPIs
• Represent the company professionally as a first point of contact for prospective customers

Requirements

• Strong communication and interpersonal skills, both verbal and written.
• Experience engaging with customers or prospects in a sales, business development, or customer-facing environment
• Strong communication and relationship-building skills with the ability to uncover customer needs
• Motivated self-starter with a strong interest in building a career in sales
• Ability to learn quickly, adapt to feedback, and confidently navigate objections
• Comfortable managing multiple priorities in a fast-paced, team-oriented environment
• Hybrid work environment with quarterly travel required
• Knowledge in Salesforce ideal not required

Application Process

• Meet with a Recruiter
• Meet the Hiring Manager
• Participate in a Panel Interview
• Final Interview (if applicable)
• Offer Stage

Accommodations At UserTesting

We believe diverse perspectives are essential to building exceptional products and experiences. If you require accommodations or would like us to tailor the interview process to better meet your needs, please contact us at View email address on click.appcast.io.

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We enable enterprises to understand their customers’ perspectives, delivering authentic customer insights quickly and reliably. We are builders and listeners who move fast, think deeply, and act with intention. We operate at the intersection of technology and empathy, helping the world’s leading brands replace guesswork with confidence. Nothing meaningful is built in isolation. Not great products. Not great companies. And not great cultures. We’re creating an environment where curiosity is expected, impact is shared, and human understanding isn’t just what we sell. It’s how we work. The same curiosity and empathy we bring to understanding our customers, we bring to understanding each other. Building better products starts with building a culture where people feel seen, heard, and valued.

Community in action: Our Employee Resource and Affinity Groups, including View email address on click.appcast.io, View email address on click.appcast.io, View email address on click.appcast.io, View email address on click.appcast.io, View email address on click.appcast.io, and others, create spaces for connection, dialogue, and shared learning across our global team. They amplify voices, strengthen leadership, and ensure diverse perspectives shape the decisions we make every day. Learn more here