Ecommerce CS Lead - Scale & Mentorship
black.ai
Instant is seeking a Customer Success Lead to shape and scale its global Customer Success function. You will own a portfolio of strategic ecommerce customers, crafting playbooks and processes to enable the wider CS team to succeed, while collaborating with Product, Sales and Engineering to boost retention and expansion. You will be hands-on from day one, mentoring other CSMs, and partnering with leadership to shape hiring, team structure and CS standards as the function grows. #J-18808-Ljbffr black.ai
Vacancy posted 5 days ago
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