Global Sales Development Manager

Requirements You get energy from watching someone nail their first cold call, and you had a hand in it The generic email cadence bothers you. You'll rewrite it until it doesn't You're in the numbers. Not just reading them, but using them to find what's working and cut what isn't You set clear expectations and hold people to them, because that's how trust actually gets built You see AI as a tool to make your team better, not a threat to what they do, and you know how to bring people along on that shift You'd rather own outcomes than hand them off, and you find ways to partner with sales and marketing to make sure nothing falls through the cracks You're always running a test. Always looking for the 10% improvement hiding in the data You recruit like it matters because the team you build is the strategy At least 1 year leading a team of SDRs with direct ownership of lead generation and pipeline targets Minimum 4 years of sales experience. You know what good looks like from the rep side Demonstrated success taking AI from pilot to scaled SDR program, with measurable improvement in meetings booked and cost per meeting Bachelor's degree required

• Desirable) Experience managing globally distributed teams across multiple time zones and cultures
• Desirable) Hands-on experience with Clay for outbound personalization at scale
• Desirable) Has built research or personalization tooling using AI coding tools like Codex or Claude Code

What the job involves Most SDR leaders inherit a playbook. You'll write one for a category that doesn't exist yet. Delight.ai is building the AI concierge that leading brands use to deepen customer relationships and drive revenue. This isn't AI bolted onto legacy software. It's a native AI application, and we're creating the category from scratch As Global Sales Development Manager, you'll be the tip of the spear: the leader who brings every GTM play to life across the US, EMEA, and APAC. You'll build and lead an AI-first SDR organization at global scale. When this chapter is written, you'll be able to say you helped build an AI business, created a category, and stood up one of the most modern sales development operations in the industry. That's not a small thing AI can automate outreach. It can't replace craft. The ability to find genuine business value in a conversation, connect with a prospect as a human, and move an opportunity forward, that still matters. Especially when you're creating a category and the market doesn't know it needs you yet This role exists to make sure we don't leave that opportunity on the table Delight.ai has GTM plays ready to run. What we need is the person who brings them to life. Someone who can build the outbound engine, convert inbound momentum into pipeline, and develop the talent to sustain it all at scale. Without this person, outbound stalls. The full market opportunity goes uncaptured. That's not acceptable at this stage of the company This person owns the full SDR function, globally. In the first 6–12 months, you'll develop the outbound prospecting strategy, stand up an AI-augmented SDR engine, and build out teams across our three hubs in San Francisco, Seoul, and London You'll define the tech stack, set the operating model, and manage performance and development for every rep in the org. Day-to-day, you're identifying revenue opportunities, converting inbound activity into pipeline, and coaching your team to set qualified meetings that become real sales opportunities, and eventually, to grow into sales roles themselves Success looks like this: teams built and ramped in all three regions. SDRs consistently hitting quota. Outbound pipeline that's a material contributor to the total company pipeline Build and run pipeline generation across outbound, inbound, and account-based motions, and own the quality of what comes out Coach SDRs on the details that matter: executive communication, cold call openings, account research, discovery Partner with Account Executives on territory planning, account prioritization, and opportunity development Define and refine scalable playbooks across every motion: outbound, inbound, ABM, partner-sourced Establish operational rigor around activity metrics, conversion rates, and pipeline quality, and intervene when the numbers tell you to Work cross-functionally with Marketing, Partnerships, and Solutions Engineering to keep pipeline generation humming Hire, onboard, and ramp new SDR talent as the org scales globally Bring market feedback and prospect insights back into the broader GTM organization. You’re closest to the market, and that intelligence matters #J-18808-Ljbffr Sendbird