IT Support Technician

IT Support TechnicianBuild Your IT Career With a Growing MSPAshton Solutions is a fast-growing Managed Service Provider (MSP) supporting 100+ small and medium-sized businesses throughout Northeastern Ohio. We're looking for an IT Support Technician who is curious, customer-focused, and ready to grow their technical skills.You'll work across a variety of client environments, troubleshoot real-world problems, and learn alongside experienced engineers rather than providing repetitive internal desktop support.Why Join Ashton Solutions?$50,000+ starting salary, scalable based on experienceHybrid schedule with up to 2 remote days per week after trainingHealth insurance, PTO, and retirement planMentorship from experienced senior engineersExposure to 100+ different client environmentsTechnical growth and advancement opportunitiesCollaborative, people-focused team environmentWhat You'll DoTroubleshoot hardware, software, connectivity, and end-user issuesProvide support through phone, email, remote tools, and onsite visitsSupport Microsoft 365/O365 and common business applicationsTroubleshoot LAN/WAN, firewalls, switches, and wireless networksWork in cloud-based and on-premises environmentsManage and prioritize support ticketsDiagnose problems and follow issues through resolutionExplain technical information clearly to non-technical usersDocument troubleshooting steps and solutionsEscalate complex issues to senior engineers when appropriateLearn new technologies and apply them across different client environmentsWhat We're Looking ForWe're looking for someone with a strong technical foundation and a genuine desire to keep learning.0–2 years of hands-on IT, PC support, or technical support experienceExperience supporting Microsoft 365Basic hardware and troubleshooting knowledgeGeneral understanding of cloud services and business applicationsExposure to LAN/WAN, Wi-Fi, switches, and firewallsStrong customer service and communication skillsAbility to explain technical issues to non-technical usersStrong organization and follow-throughAbility to adapt in a fast-paced support environmentPositive attitude, curiosity, and willingness to learnThis Could Be a Great Fit If You...Want to build a long-term career in ITEnjoy troubleshooting and figuring out how things workLike helping people solve technical problemsWant exposure to multiple companies and IT environmentsAre comfortable communicating directly with clientsWant to learn from experienced engineersEnjoy variety and want to grow into more advanced IT responsibilitiesGrow Beyond the Help DeskAt Ashton Solutions, you'll gain hands-on experience across a wide range of technologies and client environments while working alongside engineers who will help develop your skills. If you're ready to build your IT career through learning, mentorship, client interaction, and hands-on technical growth, we'd love to hear from you. PeopleSharp LLC