Hotel Front Desk Attendant
Hilton Chicago
Description We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property's vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience. Responsibilities • Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
• Answer queries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directions
• Balance cash at the end of each shift and generate reports for the next shift.
• Take reservations in person, via email, or over the phone, including group bookings.
• Operate the hotel switchboard, answer inquiries, and transfer calls as needed. Qualifications • Availability to work flexible schedules, including weekends and holidays.
• Proven customer service experience with a strong guest-focused mentality
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint
• Answer queries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directions
• Balance cash at the end of each shift and generate reports for the next shift.
• Take reservations in person, via email, or over the phone, including group bookings.
• Operate the hotel switchboard, answer inquiries, and transfer calls as needed. Qualifications • Availability to work flexible schedules, including weekends and holidays.
• Proven customer service experience with a strong guest-focused mentality
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint
Vacancy posted 3 days ago
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