Technical Support Engineer — AI Platform
fal
A leading AI infrastructure provider in the United States is seeking a Technical Support Engineer to provide advanced support to customers and internal teams. The role involves troubleshooting technical issues with APIs and backend services, documenting bugs, and improving developer documentation. Ideal candidates will have strong analytical and problem-solving skills, along with the ability to communicate complex technical concepts clearly. This position offers competitive salary, equity, and opportunities for growth. #J-18808-Ljbffr fal
- Nooks is seeking a Technical Support Engineer to help users get the most value from our B2B SaaS platform. You will troubleshoot complex issues, collaborate with the engineering team, and contribute to scalable support processes in an early-stage startup environment. As...Suggested
- A technology firm specializing in CI infrastructure in New York seeks a Technical Support Engineer to assist customers and help resolve complex technical issues. The ideal candidate has experience in a growth-stage environment, working with large-scale distributed systems...Suggested
- ...Triomics is building the agentic AI layer for oncology EHRs.... ..., in real time. Our platform is trusted by the 4 of the... ...and honest ETAs in non-technical language Build support infrastructure: define triage... ...them into product or engineering priorities Train additional...Suggested
- ...Technical Support EngineerWe're looking for a Technical Support Engineer who doesn't just close tickets. You deliver an 11-star experience to every single customer, regardless... .... You'll write your own, often with the help of AI. You'll need creativity, technical depth, and...SuggestedH1bWork at officeRemote workRelocationVisa sponsorshipFlexible hoursShift work
$90k - $115k
...Sigma is growing rapidly, and our Technical Support Engineering team is scaling alongside it to meet the... ..., and data challenges using the Sigma platform. You'll work closely with Product, Engineering... ...package. About Us Sigma is the AI Apps and agentic analytics platform built...SuggestedFull timeWork experience placementWork at officeFlexible hours$66k - $88k
...to educate our clients on the use of the platform Develop relationships with our Premier... ...Who You Are: Experienced in multi-channel technical support at a SaaS company (2+ years of related... ...observability and security platform for the AI era, providing businesses with unified...Work at office3 days per week$65k - $75k
...is a global leader in AI-driven cybersecurity, helping... ...to provide effective support to customer queries.... ...get the most out of the platform Ensuring customers’... ...Customer Facing teams with technical aspects of deployments... ...the Technical Support Engineer takes ownership of their...Local areaShift workWeekend work$150k - $200k
...Support EngineerYou are a technically strong Support Engineer who thrives on becoming deeply embedded in a single strategic enterprise... ...representative of Roboflow's platform. You enjoy teaching just as much... ...or a co-working space$350/mo AI Tools stipend$150/mo team lunch...Local areaWork from homeHome office$120k - $190k
...Designated Technical Support EngineerGlean is the Work AI platform that helps everyone work smarter with AI. What began as the industry's most advanced enterprise... ...for a talented Designated Technical Support Engineer to join our rapidly expanding, venture-backed startup...Work at officeHome officeFlexible hoursShift work$95k - $115k
...Botify’s leading agentic AI search technology and... .... With one powerful platform, brands achieve visibility... ...to the table! About Engineering at Botify: At Botify,... ...user with advanced technical skills, enabling them... ...2+ year of Technical Support experience within a SaaS...Summer workWork at officeRemote workFlexible hours- ...We're looking for a Senior Technical Support Engineer to become a technical extension of our Engineering... ...for engineers who naturally integrate AI into their daily workflow—not simply... ...technical investigation Investigate complex platform, infrastructure, and API issues using...Remote workFlexible hours
- ...Technical Support Engineer Join the Options Technical Support Team in New York! Developing and engaging our people is a strategic priority for... ...including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence). Why Options? Global...
$82.62k - $129k
...Technical Support Engineer, Axon 911New York, New York, United StatesJoin Axon and be a Force for Good.At Axon, we're... ...under Axon. Together, we are creating the only platform that combines modern 911 infrastructure with an AI intelligence layer—helping public safety...Work experience placementRemote work$150k - $180k
...for mobile services—a platform that lets tech companies... ...bringing together early-stage engineers, product builders, and... .... We’re tackling deep technical and regulatory... ...at all. The Role As a Support Platform Engineer, you... ...Engineering, and maintaining the AI tools and documentation...Work at officeRemote workWork from homeHome office- ...Job Description Job Description Technical Support Engineer Remote ABOUT THE ROLE: This is... ...customers using the HiddenLayer AISec Platform and products. We're looking for a highly... ...technologies from adversarial AI attacks. We were founded by AI professionals...Remote workHome officeFlexible hours
- ...infrastructure into a broader platform: running agent... ...resolution of complex technical issues. Develop a deep... ...and work with the engineering team to resolve them.... ...foundations for Technical Support Engineering best practice... ...in setting up AI/agent native workflows...
- ...join Luminance, the pioneer of Legal-Grade AI for enterprise. Backed by internationally... .... Luminance is looking to hire into its Support function: this team act as the first... ...directly on simple issues or bringing in a Technical Specialist to assist further Having a comprehensive...
$79.47k - $105.96k
...under Axon. Together, we are creating the only platform that combines modern 911 infrastructure with an AI intelligence layer—helping public safety... ...connected world. Your Impact We are seeking a Technical Support Engineer (Tier 2+) to support customers and internal teams...Work experience placementWork at office- ...etc. We are a small team of engineers wrangling problems from context... ...customers. THE ROLE Most "support" roles end at "i filed a ticket... ...conversations when a prospect hits a technical wall. unblock them in real... ...customer success outreach ai native you have built with...Remote work
$70k - $93k
Runpod is the AI Developer Cloud. More than one million developers... ...deploy, and scale AI on one platform. The platform has processed... ...to matter at scale. As a Technical Support Analyst (L2), you'll play a... ...internal teams, including engineering, sales, supply and product...Remote workHome officeVisa sponsorshipWork visaFlexible hoursWeekend work- Botify is hiring for a Technical Support role on the US East Coast. You will assist the CX team... ...across Botify Analytics, SiteCrawler, and AI-related tools, and help onboard new... ...monitor workflows, generate reports, and collaborate with Engineering. #J-18808-Ljbffr BotifyRemote job
- A leading AI-native revenue platform is seeking a highly capable Technical Support Engineer to manage technical support requests. The role involves troubleshooting issues, collaborating with cross-functional teams, and ensuring a world-class experience for merchants. Candidates...
- ...learn and clearly explain a technical product or concept Strong written... ...high-quality customer support for a technical product, or transferable... ...Zendesk and Jira (or similar platforms) Nice to have: experience in... ...or belief. Please note that AI detection will be used on...
$79.5k - $106k
...through digital solutions to support clinical trials.... ...Medidata's seamless, end-to-end platform to improve patient experiences... ...Medidata. About the Team The Technical Support Engineer is a technical expert who... ...updates to clients Utilize AI generative tools to rapidly...Temporary workWork at officeRemote workFlexible hours$128.4k - $165k
...integrated healthcare platform that connects telehealth... ...experienced operators, technical leaders, and clinicians... ...looking for a Senior IT Engineer who will play a key... ...server infrastructure that supports it Contribute to IT... ...of Ro's assets Use AI coding assistants and agentic...Local areaFlexible hours$149.04k - $195.62k
...'re hiring a Senior IT Engineer to join our Engineering... ...full stack technology platform and a relentless focus... ...you will be the primary technical point of contact for the... ...lifecycle, transforming support infrastructure into a... ...environment, optimizing AI-driven Answer Bots and...Full timeWork at officeFlexible hours$65k - $80k
...our company rapidly expands its investment in AI and cloud technology, we're seeking an AI Platform Support Engineer to help build, maintain, and grow our production... ...for adoption across the organization. Maintain technical documentation for AI platform components, data...Full timeRemote workVisa sponsorship- ...growth? Do you want to work with mutually supportive colleagues in love with technology and... ...Responsibilities: Provide end user technical assistance with computer hardware and software... ...Protect your clients with the most robust AI based Cyber Security solutions....Remote work
- Triomics is seeking a Technical Support Specialist to manage daily production health and resolve customer issues across various deployments... ...communication skills, and proficiency in SQL and cloud platforms. Familiarity with healthcare technology and data pipelines is...
$100k - $150k
...IT infrastructure and engineering capabilities, positioning... ...Intelligence (AI) solutions, while embracing... ...build and operate our platforms and applications.As a... ...team, we encourage and support your professional development... ...you advance your technical skills, contribute...Work experience placement
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