Fleet Monitoring Specialist

Build the Future with Us — EquipmentShare is Hiring a Fleet Monitoring SpecialistAt EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.We’re hiring a Fleet Monitoring Specialist for our Corporate HQ in Columbia, MO and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. The Fleet Monitoring Specialist will be responsible for providing 7x24x365 remote monitoring, management, and troubleshooting of EquipmentShare’s heavy equipment rental fleet. Service delivery will also extend to Customer Owned Equipment (COE) fleets. The Fleet Monitoring Specialist will work collectively to maintain the EquipmentShare fleet to meet equipment performance and availability requirements, allowing our rental branches and customers to meet their business needs.Primary ResponsibilitiesPerform job duties in accordance with EquipmentShare’s vision, mission, and valuesResponsible for fleet monitoring services; reporting and responding to events and alarms, supporting the incident management process, including defining the impact, properly escalating, troubleshooting, and resolving incidentsPartner with the Services Technical Support team to troubleshoot and quickly resolve complex issues on assets within the EquipmentShare fleet and customer owned fleetsCollaborate with various teams and personnel within EquipmentShare (e.g. Warranty, Procurement, Software Engineering, Service Technicians, Service Managers, etc) to resolve complex issues spanning multiple functional areasMonitor service maintenance intervals, create work orders, schedule service and order/ship PM service kitsMonitor and respond to branch personnel/customer queries and requests across various communication channels such as chat, email, and phoneEnsure the open incident/ticket backlog is at optimal levels and incident remediation activities are progressing towards resolution in a timely manner Follow-up with branch personnel and customers to ensure issues are resolved to their satisfaction before closing casesResponsible for end to end delivery of change management requests on customer owned fleetsContribute to a knowledge base in an effort to drive self-service initiatives and to resolve subsequent issues more quickly and efficientlyParticipate in training initiatives and contribute to enhancing team knowledgeAdhere to contractual SLO/SLA performance and support team KPIsRepresents the department effectively & professionally as required, both internally and externally to our end customersWhy EquipmentShare?Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.Perks & BenefitsCompetitive compensationFull medical, dental, and vision coverage for full-time employeesGenerous PTO + paid holidays401(k) + company matchStocked break-room and full kitchen, chef prepared meals daily (breakfast and lunch)State of the art onsite gym (Corporate HQ) with instructor led-courses/Gym stipend for remote employeesSeasonal and year round wellness challengesCompany sponsored events (annual family gatherings, happy hours and more)Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per yearOpportunities for career and professional development with conferences, events, seminars and continued educationAbout YouYou want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.We’re looking for people who:See challenges as opportunitiesEmbrace change and continuous improvementBring energy, effort, and optimism every dayRequired Skills/AbilitiesA passion for helping others and a willingness to go the extra mile in providing nothing less than exceptional service and a positive customer experienceProven abilities to work in a 7x24x365 Managed Services organizationStrong technical expertise in the heavy equipment and/or equipment rental industriesMust be able to work in a 7x24 environment with rotating shifts and a potential on-call schedule.Ability to maintain strict confidentialityStrong organizational skills with attention to detail and accuracyStrong time management and communication skillsAbility to leverage technology to improve communication and efficiencyAbility to multi-task and manage multiple prioritiesWorking knowledge of G-Suite, including Gmail, Google Docs, Sheets, and DriveAbility to proofread and edit written contentAttention to detail with the ability to quickly identify process break-downsAbility to be flexible and adapt to change in a positive mannerSelf-starter and highly motivated with a strong, positive work ethic that contributes to the vision of the department and the company as a wholeMust possess a professional yet enthusiastic and friendly demeanorEducation and ExperienceAssociate’s or Bachelor's degree in Business Administration, IT/Computer Sciences, Operations Management, Mechanical Engineering, or a related technical field with direct customer support experienceAt least 2-5 years of remote monitoring/management center experience, preferably in the heavy equipment, truck, or diesel engine industriesCombination of equivalent industry certifications, education & experience.Physical RequirementsMust be able to sit and stand for long periods of timeA Workplace For AllAt EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.EquipmentShare is an EOE M/F/D/V.Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.