Division Manager, Paratransit

Under the direction of the Regional Manager Paratransit/Vanpool or designee, the Division Manager, Paratransit is responsible for oversight of each respective Project Scope of Work for the various paratransit services in the Pace service area of Cook (including the City of Chicago), DuPage, Kane, Lake, McHenry and Will Counties. This includes implementation of ADA Paratransit services and non-ADA locally based services, oversight of contracted services, ensuring compliance of all federal, state and local laws and regulation, adherence to federal grant requirements, procurement of services, development of data reporting instruments for project assessment and planning, collaboration with local representatives, local stakeholders and community leaders to achieve coordinated Paratransit services in the region. The Division Manager is a Pace liaison at public meetings, internal and external meetings including municipalities and public officials in various capacities. Essential functions include:

1. Managing the daily operation of services and report to the Deputy Executive Director.

2. Coordinating the development of all reports for service monitoring, project analysis, grants, Pace upper management and Board of Directors, Medicaid, FTA, NTD, etc.

3. Make recommendations for operational changes; Make recommendations for software improvements (Oracle, SharePoint) and changes; Assist with implementation of Trapeze software, equipment and features, including training; Assess contractor performance data and make recommendations for service.

4. Assisting internal departments with issues related to paratransit services- Accounting, Marketing, Planning, Purchasing, IT, and Human Resources.

5. Training and developing staff as appropriate. Provide resources and counsel on best practices.

6. Assisting staff and provide technical assistance to all community coordination projects, including, but not limited to, Ride DuPage, Ride-in-Kane, Will Ride, Central Will, SW Will, Ride McHenry, NW Lake Demo, Central Lake Expansion, and TRIP.

7. Research, develop, plan and implement best practices for coordinated call center projects. Research and develop state-of-the-art practices for the delivery of efficient, safe Paratransit service.

8. Directing and managing department functions of 47 direct reports.

9. Performing other duties as assigned.

Qualifications

Education:

Must have a Bachelor’s Degree in Transportation Planning or Administration or Logistics or equivalent experience.

Experience:

Must have seven (7) years’ experience in management of Paratransit or demand response transportation experience in similar service components.

Proficiencies:

Must demonstrate intermediate proficiency with Microsoft Office applications including Outlook, Excel, and PowerPoint.

Must have strong customer service skills and be detail-oriented. Must have experience managing vendor relationships.

Experience with Trapeze transportation scheduling and routing software, including Viewpoint Dashboards, ParaCutter, Itinerary Planner, and Pass-Web, is preferred. Experience with electronic fare payment systems, Interactive Voice Response (IVR) systems, Mobility as a Service (MaaS) platform, Oracle and Apex databases, and Adobe Acrobat is also preferred.

Must be able to work with large and complex datasets to evaluate service performance, measure progress toward project goals, and effectively manage multiple concurrent projects.

Ability to analyze cost trends and project-specific data to support budget management and local service initiatives. Must be capable of interpreting contracts and agreements to ensure compliance with Pace policies and applicable federal, state, and local requirements.

Strong analytical and mathematical skills are required to manage project budgets, invoice local partners, process vendor payments, and assist with annual budgeting and forecasting activities.

Must be able to handle confidential and/or sensitive information in a professional manner.

Physical Requirements:

This role requires sitting for extended periods, typing on a computer, and attending meetings. Must be able to lift objects weighing up to 50 pounds.

Working Conditions:

This position is based in an office setting, with standard office equipment, including a computer, phone, and desk space. Work is seldom performed in an outdoor environment with exposure to inclement weather, toxic fumes, moving mechanical parts and loud noises.

Salary

M2 Full Salary Range: $84,574-$194,116

Salary Midpoint: $139,345

Anticipated Starting Salary Range: $111,959-$139,345

Pace provides full pay ranges so candidates can consider their long-term growth potential.

BENEFITS SUMMARY

Pace, the Suburban Bus Division of the Regional Transportation Authority (“Pace”), was established to aid and assist public transportation in the six-county northeastern Illinois area consisting of Cook, DuPage, Kane, Lake, McHenry, and Will Counties.

As an equal opportunity employer, Pace seeks to employ qualified personnel in all job classifications and to provide equal opportunities in a manner that will not discriminate against any person because of actual or perceived race, color, religion, sex, age, national origin, ancestry, pregnancy, marital or civil union status, citizenship status, disability, military or veteran status, sexual orientation, gender identity or expression, order of protection status, childbirth, medical conditions related to pregnancy or childbirth, genetic information, or any other protected characteristic defined under applicable law.

Thank you for your interest in Pace. If you are having difficulty completing this application or require other assistance, please contact Devlin Collins at View email address on aiapply.co.